Baptist Health Scheduling Coordinator
The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures / treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Assist in supporting go lives and different departmental initiatives, including onboarding and training team members. Participate in departmental committees / champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
Qualifications : Degrees :
- High School,Cert,GED,Trn,Exper.
Additional Qualifications :
For internal staff : A minimum of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description.Meets / exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months.Exceeds departmental KPIs.Maintains a positive attitude, is self motivated, and encourages others.Identified as a team player and cross trained in multiple areas / product lines / practices to substitute all staff positions as needed.For external staff : Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree.Complete and pass the Patient Access training course.Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.Desired : Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure including medical necessity compliance guidelines.Understanding of insurance contracts and scheduling guidelines / protocols, Microsoft Office products and knowledge of EMR applications, etc.Knowledge of medical terminology.Bilingual English, Spanish / Creole.Minimum Required Experience :
EOE, including disability / vets
