Bilingual Help Desk Analyst (Conyers, GA)

Requirement Details :

Role : GA DDS Help Desk Analyst 1

Location : Conyers, GA 30013 / Hybrid

Pay Rate : $ 20.00 / Hr. on W2

Contarct Duration : 6 Months

Job Responsibilities

Oversee the daily performance of computer systems and applications.

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.

Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Minimum Qualifications :

High School diploma or GED

Six months of experience handling customers, questions, complaints, and / or providing information in a call center environment.

Preferred Qualifications

1+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.

Vocational / Technical degree in computer applications, computer technology or a closely related area from an accredited college

Knowledge of Apple iOS