Job Description
Job Description
Customer Service Representative | $18.00 - $20.00 per hour (Depending on Experience)
Be part of a locally owned and operated company that has been serving the Inland Empire area for 127 years!
Redlands Plumbing Heating & Air Conditioning, Inc. | Redlands CA.
- Locally Owned & Operated since 1898
- STABLE, GROWING, and PROFITABLE
- Team oriented company culture, have your voice heard!
- Supporting ownership & management team
- Highly rated by our customers and employees
- Great reputation built around loyal customer base
- We value work / life balance
Benefits :
Medical insurance - 100% employer paid for employeesLife Insurance - 100% employer paid for employeesDental Insurance - HMO and PPO options availableVision InsuranceTraditional & Roth 401(k) - with Company MatchPTO - Vacation and Sick Leave6 Paid HolidaysEmployee Appreciation EventsCompany uniforms / Shirts ProvidedStrong Company Reputation - Built on loyal & returning customer basePosition : Customer Service Representative
Pay : $18.00 - $20.00 per hour
Work Hours : Monday-Thursday 7am to 4pm and Saturday 7 : 30am to 4pm
Position Overview :
As a Customer Service Representative, you will be the first point of contact for our customers, providing friendly, efficient, and knowledgeable support. You'll handle inquiries, resolve issues, and ensure every interaction reflects our commitment to exceptional service. A positive attitude is key in this role - we're looking for someone who can bring energy, empathy, and optimism to every conversation.
What you will be doing :
Answer incoming customer calls promptly and professionally, addressing inquiries and concerns with a focus on customer satisfaction.Schedule appointments for service and maintenance calls, ensuring accurate data entry into the service management software.Confirm appointments and follow up with customers to ensure schedules are maintained and expectations are met.Provide information about the company's services, products, and maintenance plans to customers.Relay detailed and accurate information to the dispatch team and service technicians regarding customer needs and service requirements.Maintain detailed and accurate customer records, including contact information and service history.Actively contributes to achieving high call booking rates by following established scripts and customer interaction protocols.Respond to escalated customer concerns or complaints, providing prompt resolutions and / or forwarding to the Service Operations Supervisor as needed.Work alongside a fast-paced, collaborative team environment.Required Qualifications :
2+ years customer service experienceProfessional and energetic communicationPositive attitudeStrong work ethicCustomer service knowledge with strong follow up skillsConduct self in a professional manner alwaysHigh school diploma or its equivalentLearn more about us online : www.plumbingandair.com
