Patient Access Services Representative Paradise Valley Outpatient Imaging Clinic
- Full-time
Patient Access Services Representative
Good health care is key to a good life. At Banner Health, we understand that, and that's why we work hard every day to make a difference in people's lives. Do you like the idea of making a positive change in people's lives and your own? If so, this could be the perfect opportunity for you.
Banner Health was named to Fortune's Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We're proud to be recognized for our commitment to the latest health care advancements and excellent patient care.
Banner Health was recently recognized on Forbes inaugural list of America's Dream Employers 2025. This list highlights employers across the country that prioritize workplace excellence and the happiness, satisfaction, wellbeing and fulfillment of their employees.
Banner Imaging offers a customer-focused team that provides a comprehensive range of Medical Imaging procedures in a friendly work environment and career growth opportunities. As a Patient Access Services Representative, you are the first point of contact to patients and visitors as they come into the office. You'll perform a variety of front office administrative tasks. You'll work closely with a team of individuals dedicated to providing the positive patient experience.
Location : Banner Imaging, Palm Valley - 13555 W McDowell Rd, Ste 106, Goodyear, AZ 85395
Work Schedule : 40 hours a week, Monday-Friday, 8 : 30am-5 : 00pm. May vary depending on staffing needs.
Duties :
- Checking in and registering patients
- Enter patient demographics
- Scheduling appointments
- Checking authorizations with authorization department
- Taking payments
- Working within Microsoft Office
- Working with referring providers to deliver patient care for our exam
Equipment / Software :
Medical imaging plays a pivotal role in the delivery of excellent patient care at Banner Health. From detection and diagnosis to the treatment of illnesses and abnormalities, Banner Health's varied medical imaging and radiology services help physicians establish and execute individualized treatment plans. Medical Imaging professionals also enjoy access to :
Position Summary : This position conducts customer service, registration, point of service collections, may validate and / or obtain authorizations from payers in order to maximize reimbursement. Provides a customer-oriented interaction with each patient in order to maximize customer experience. Obtains all required consents for each registration. Documents all facets of the registration process, loads correct payer(s) to each account and meet accuracy goals as determined by management. Collects payments and regular collection targets as determined by management. May perform financial counseling when appropriate. Meets productivity targets as determined by management. Demonstrates the ability to resolve customer issues and provide excellent customer service.
Core Functions :
Minimum Qualifications : High school diploma / GED or equivalent working knowledge. Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a behavioral health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.
Preferred Qualifications : CHAA certification is preferred. Work experience with the Company's systems and processes is preferred. Previous cash collections experience is preferred. Additional related education and / or experience preferred.
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