Intake Coordinator

Job Description

Job Description

Description :

Are you looking to make a difference in people's lives? Do you like hearing people’s stories and helping people? Are you the friend people call when they’re struggling? Are you looking for a flexible schedule? Would you like to be part of a caring, warm, fun & loving team? If so, we’d like to meet you!

Inspire Counseling Center is a behavioral health center offering Psychotherapy and Psychiatry services for people of all ages. We have 4 offices in Evanston, Kenilworth, Lake Forest and Northbrook with 50+ clinicians, serving approximately 2,000 appointments per month. We are looking for a Part-Time Intake Coordinator (20 hours / week) to work at the front desk at our gorgeous offices in downtown Evanston and Kenilworth.

This role will be the first point of contact for new patients, responsible for registering them, gathering necessary medical and insurance information, scheduling appointments, and ensuring all required paperwork is completed before they are admitted for treatment. This role is INCREDIBLY important and makes a huge impact on people's lives. Not only would you be the first face clients see or hear, you will be a vital and closely connected with the team of therapists.

The Intake Coordinator will report directly to the Practice Manager and work on a team with other intake coordinators. The Intake Team meets weekly to discuss goals, support each other with challenges and identify growth opportunities for the upcoming week.

This is a VERY SPECIAL and important role for Inspire. When a person takes a leap of faith to call YOU will be the first voice or face they will meet. Each person's first impression of the business depends on your caring, competent and timely response. Sometimes it is the first time a person has ever reached out for help. It is critical that the intake coordinator is loving, kind, gentle and professionally polished. We want each person to feel safe and heard, while taking care of all the logistics necessary.

The ideal candidate will :

• Be a warm, compassionate team player with a positive attitude
• Attend Intake team meetings (Wednesdays 1pm in Northbrook)
• Warmly greet patients and staff when they arrive
• Answer calls and TEXTs to book new clients, manage cancellations and or / rescheduling
• Assist patients with the admissions paperwork
• Enter patient information into the Medical Record database and internal Task Management system
• Collect health insurance coverage for the Billing Team
• Proactively review the call logs to make follow-up calls
• Compassionately listen to complaints or concerns, notifying management for improvements
• Manage the office space and supplies
• Proficient with Data entry, detail oriented, basic technology skills

Benefits

As an employee, we are pleased to offer a lot of benefits, support and flexibility! Our goal is to make you happy, so you can do your best work with your clients. We hope you feel supported, rested, well-paid and have a great work-life balance. Here are some of the benefits you will receive as an employee.

Ideal Schedule :

Compensation :

Inspire Counseling Center is a special place where we want ALL our employees to be happy. We have a bright and positive team and want our clients to feel at home from the moment they call for a first session to the moment they leave the office. If you want to be part of our team, please let us know!!

Requirements :