IT Support Analyst

POSITION SUMMARY

The IT Support Analyst provides elevated technical support serving as a key point of contact for our senior executives, board members, and the owning family. The ideal candidate is a proactive problem solver with a strong foundation in systems and network administration, coupled with outstanding communication and interpersonal skills. This position requires a "jack-of-all-trades" mentality, the ability to handle a wide range of technical challenges, and the discretion to support high-level stakeholders with white glove service.

The IT Support Analyst demonstrates and adheres to the company values of safety, honesty, ownership, respect, and teamwork to ensure a successful partnership with customers and employees that result in OmniTRAX's continued success.

ESSENTIAL RESPONSIBILITIES

VIP & End-User Support :

• Provide dedicated, timely, and professional technical support to senior executives and other designated VIPs, both in-office and remotely.
• Serve as an escalation point for complex user-facing issues that require advanced technical knowledge.
• On-site requirement a minimum of 4 days per week in our office located in Cherry Creek, subject to change at company discretion
• Troubleshoot and resolve issues related to desktops, laptops (Windows / macOS), mobile devices (iOS / Android), printers, and peripherals.
• Manage user accounts and permissions across various platforms.

Systems & Network Management :

Operations & Documentation :

OTHER DUTIES

Special Projects & IoT :

SUPERVISORY RESPONSIBILITIES

REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES

REQUIRED CERTIFICATIONS AND LICENSES

PREFERRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES

PREFERRED CERTIFICATIONS AND LICENSES

WORK ENVIRONMENT

COMPENSATION

Exact starting salary is determined by merit; seniority; geographic location; education, training, and / or experience related to job duties and responsibilities

BENEFITS

TRAVEL

PHYSICAL REQUIREMENTS

Physical Requirements

% of Work Time

Remain in a seated position

80%

Speak and hear clearly

100%

Lift office products and supplies, up to 20 lbs.

20%

Stoop, kneel, bend and reach

10%

Dexterity to write and manipulate keyboard and mouse

100%