Customer Service Position

Job Description

Job Description

Benefits :

401(k)

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Position Overview :

Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You'll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!

Responsibilities :

• Manage inbound calls related to insurance policy concerns, customer complaints, and general inquiries,
• Track current marketing activities, so you can appropriately respond to insurance- related inquiries with all of the resources at your disposal
• Demonstrate accuracy in processing client policy modifications based on the data

Requirements :

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• People-oriented
• Detail oriented
• Proactive in problem-solving
• Basic knowledge of insurance policy procedures and schedules is preferred