Outpatient Lab Collection Supervisor

Job Description

Nemours Children's Health is seeking an Outpatient Lab Collection Supervisor to join our team in Wilmington, Delaware.

The Nemours Children's Hospital-Delaware outpatient laboratory provides specialized pediatric specimen collection services. This role's primary responsibility is the supervision of associates providing patient care in the Outpatient Specimen Collection Area, and the extension thereof.

Essential Functions

• Ensure exceptional service delivery to all customers of the Outpatient Specimen Collection Area (OSCA). Customers include (but not limited to) patient, family, and healthcare provider. This includes managing service recovery efforts and managing all aspects of patient satisfaction for OSCA.
• Provide supervision to those who coordinate and provide outpatient phlebotomy service. This includes : oversight of competency and competency assessment, maintaining staff schedules, staff rounding, mentoring and coaching. Ensure Nemours Standards of Behavior are upheld by all associates.
• Utilize the hospital and laboratory information systems for the efficient delivery of outpatient phlebotomy service, troubleshooting issues, and communications regarding laboratory services.
• Collaborate with others in the lab to provide technical support to associates within the Outpatient Specimen Collection area.
• Collaborate in the development and maintenance of procedures and or guides related to the operations of the department.
• Partner with key clinical stakeholders to facilitate specimen collection procedure training for Nemours associates, as well as community partners.
• Utilize the various organizational tools; EMR, hospital and laboratory information systems, data warehouse inquires to assist in the gathering, reporting and distribution of pertinent laboratory data as requested.
• Responsible for participation in departmental and hospital programs for Quality Assessment and Improvement, identifying opportunities to improve services, making recommendations and implementing actions as appropriate and consistent with the goals of Nemours.
• Participates in continuous improvement activities.
• Follows all laboratory and hospital safety policies (including, but not limited to chemical safety, infection control, etc.). Must be able to perform functions using personal protective equipment and barrier protection, such as disposable gloves, laboratory coats, shields, goggles, etc.
• Provide oversight in inventory control, supply ordering, and expiration date monitoring. Assure purchasing within the department remains within budget.

Job Requirements

#LI-EP1

About Us

Nemours Children's Health is an internationally recognized children's health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we're on a journey to discover better ways of approaching children's health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child's world a place to thrive. It's a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children's and how we go well beyond medicine, visit us at www.nemours.org.