On-Call Coordinator

Description

THE SPRINGS LIVING

JOB DESCRIPTION – On-Call coordinator

On-Call Coordinator INTRODUCTION

Position Title : On-Call Coordinator

Supervisor’s Title : Administrator

Department : Health Services

Exempt Status : Hourly

Job summary

Welcome to The Springs Living!  Your position is an important part of our mission at TSL.  Our purpose is to change the way people think, feel and experience senior living.  We want to move the needle, make it better, and make a difference in the lives of our residents, their families and each other.  We spend a significant part of our lives in our “job” so let us make that time count.

Because our residents deserve the best, you will be held to a high standard for quality and customer service.

The On-Call Coordinator is responsible for ensuring continuous staffing coverage and supporting daily operations during, and outside of standard business hours. This role serves as the primary point of contact for scheduling needs, call-outs, emergencies, and staff support. The On-Call Coordinator ensures that all shifts are adequately staffed in alignment with company standards, regulatory requirements, and resident or client needs.

On-call duties are incentivized at a fixed daily rate in addition to the employee’s standard hourly wage when working in community.

responsibilities

• The On-Call Coordinator is responsible for receiving staffing-related calls and arranging coverage for any call-outs or gaps in the schedule. The frequency of on-call duties is determined by the Administrator.
• The On-Call Coordinator ensures daily staffing ratios meet company standards and state regulatory requirements.
• In the event of a staff call-out, the On-Call Coordinator ensures the shift remains appropriately staffed, either by arranging coverage, filling the shift personally, or utilizing available care team members.
• If coverage cannot be secured, the On-Call Coordinator agrees to work the shift.
• Listens to staff concerns regarding residents and appropriately directs them to the Nurse or Administrator when needed.
• Monitors employee attendance and holds staff accountable to The Springs’ attendance policies and procedures.

Note : The On-Call Specialist cannot require an employee to secure their own shift coverage but is expected to enforce The Springs’ strict attendance policy.

Additional Functions

Staffing & Scheduling

Communication & Support

Attendance & Compliance

Operational Duties

Qualifications

THE SPRINGS LIVING

JOB DESCRIPTION – On-Call coordinator

Typical Physical Activity

Physical Demands and Requirements

Typical Environmental Conditions

Disclaimer

Must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing significant safety threat to self or others.  The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and / or skills required of all personnel so classified.