Quality Improvement Coordinator

Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and / or mental health concerns.

Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity.

Description

Quality Improvement Coordinator

Location : Wisconsin (Remote / Hybrid)

Schedule : Full-Time | Monday-Friday, 8 AM-5 PM | Flexible Hours

Employment Type : Benefit-Eligible

Choose to be part of a team grounded in the virtues of humble, hungry, and people smart - and join Connections!

Connections is an IRIS Consultant Agency (ICA) operated by Lutheran Social Services of Wisconsin & Upper Michigan (LSS) . As a nonprofit organization, we value inclusivity, diversity, transparency, and respect for ideas, while fostering ownership, accountability, and a shared vision.

We're currently seeking a Quality Improvement Coordinator who will also maintain a small IRIS Consultant caseload . This dual-role position supports performance and quality improvement (PQI) across the program, leads workgroups, manages special projects, and supports operational functions. It's ideal for someone who thrives in data analysis, process improvement, and collaborative environments.

Key Responsibilities

• Maintain a reduced IRIS Consultant caseload while managing quality initiatives
• Support program staff with best practices, certification standards, and LSS guidelines
• Analyze and manage data in spreadsheets and databases; prepare reports
• Collaborate with PQI and IT teams to develop efficient data collection tools
• Assist in ICA certification preparation and maintain compliance standards
• Develop and implement program evaluation tools (e.g., surveys, record reviews)
• Act as liaison with DHS for record reviews and fraud allegation assessments
• Provide performance feedback and benchmark metrics across programs
• Participate in strategic reviews, trainings, and agency-wide initiatives
• Support continuous improvement of business processes and client outcomes

Perks & Benefits

Robust benefits package including :

Paid Time Off including :

Provided technology & equipment :

Qualifications

Travel Requirements

Join a mission-driven organization that values compassion, connection, and continuous improvement. Apply today to make a meaningful impact in the lives of others!

LSS is an Equal Opportunity Employer (EOE).

Qualifications

Education

Bachelor Degree of Hum. Serv. or Related Field (required)

Licenses & Certifications

Driver's License (required)

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.