Lot Auditor - Annapolis, MD

Parking Lot Attendant / Lot Auditor

The Parking Lot Attendant helps ensure a smooth, safe, and organized parking experience for guests. This role includes directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions.

To deliver great customer service while maintaining a safe, clean, and efficient parking environment. This includes helping guests, enforcing parking policies, and supporting overall lot operations.

Ticketing & Payments : Issue tickets, handle payments accurately, and track money and paperwork responsibly.

Reporting & Documentation : Complete shift logs, track tickets and revenue, and document parking activity.

Administrative Support : Label keys, record vehicle details, and maintain organized records of parked cars.

Security & Compliance : Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.

Lot Maintenance : Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed.

Customer Service : Help guests with payments and parking questions while maintaining a friendly, helpful attitude.

Teamwork & Communication : Use radios appropriately, stay in contact with the team, and support a positive work environment.

Professionalism & Attendance : Arrive on time, follow company policies, and consistently maintain a professional appearance and attitude.

Additional Duties : Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs.

To succeed in this role, team members must be able to perform each essential duty effectively. Reasonable accommodations may be made for individuals with disabilities.

Education : High school diploma or GED required.

Experience : Customer service experience is preferred. A positive, helpful attitude is a must.

A valid driver's license and reliable transportation are required. Must maintain a clean motor vehicle record (no more than three moving violations in the past three years). Must pass and maintain a clean background check. No special certifications required.

Ability to stand, walk, and lift up to 50 lbs. for long periods. Comfortable working in both indoor and outdoor environments, in all types of weather. Must maintain a clean, professional appearance and follow uniform and grooming standards. Schedule flexibility is importantnights, weekends, and holidays may be required. Team members may work in active parking facilities and must be alert to their surroundings, including moving vehicles and changing weather conditions.

Strong communication skills, including active listening and a polite, professional tone. Ability to handle guest interactions with care, patience, and attention to detail. Team-oriented and able to collaborate with coworkers, supervisors, and clients. Team members may need to use a personal cell phone for work-related communications or to access mobile apps. Reimbursement will follow company policy when applicable.