Operations Technology Lead

Eat'n Park Hospitality Group (ENPHG), recently named a Most Loved Work Place and a Best Place to Work, is the proud parent company of successful hospitality brands including Eat'n Park, Hello Bistro, The Porch, Parkhurst Dining, and SmileyCookie.com. Starting as a single car-hop restaurant in 1949, ENPHG is now a portfolio of foodservice concepts serving 50 million guests annually in its restaurants, on college and corporate campuses, and in every state through our online store.

Job Summary

The Operations Technology Lead is responsible for spearheading technology initiatives that enhance productivity, efficiency, and guest/team member experience at Eat’n Park Hospitality Group, which operates multiple restaurant brands as well as contract foodservice on college and corporate campuses. This role is critical to evaluating, implementing, and scaling systems (e.g., POS, KDS, loyalty, etc.) and solutions that drive organizational performance. The ideal candidate is a business process-oriented project manager with strong change management capabilities and a passion for translating operational needs into practical, tech-enabled solutions.

Core Responsibilities:

• Lead end-to-end projects and upgrades for organizational technology initiatives across our restaurant and contract dining divisions, working alongside corporate support center functions. These projects may include but are not limited to Point of Sale (POS) upgrades, evaluation of new ordering platforms, and other critical technology enhancements.
• Manage the identification, evaluation, and implementation business tools that enhance operational workflows, automate manual tasks, and support more effective business decisions.
• Facilitate cross-functional collaboration to define scope, requirements, and success metrics.
• Coordinate with internal stakeholders and external vendors to ensure timely and aligned delivery of solutions.
• Oversee QA testing, pilot programs, and user acceptance processes. Proactively identify and resolve blockers to achieving objectives.
• Design and execute effective training, communication, and change management plans for new technologies.
• Lead strategic technological planning and budgeting as it relates to new initiatives and tools. Translate business needs into development priorities and manage solution delivery calendar.
• Stay informed on emerging trends in restaurant and higher education tech and AI enablement to inform future initiatives.

Required Skills and Experience:

• Bachelor’s degree in Hospitality, Business, Information Systems, or a related field (or equivalent experience)
• 7+ years of experience managing technology projects, ideally in the restaurant, hospitality, or retail sectors.
• Demonstrated experience with system rollouts and integrations (POS, KDS, loyalty, etc.) Solid understanding of IT infrastructure fundamentals, including network routing, physical connectivity, and related hardware components.
• Excellent time management skills; ability to meet deadlines, manage stakeholder expectations, and facilitate collaborative problem solving in a fast-paced hospitality environment. Ability to proactively identify potential challenges and opportunities and adjust plans accordingly.
• Strong ability to translate business needs into actionable technical requirements.
• Adept at change management and user adoption strategies. Maintains a strong growth mindset and influences others to do the same.
• Restaurant or hospitality industry operational experience a plus.

Eat’n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.