Front Desk Coordinator / Medical Assistant – Cosmetic & Plastic Surgery | Dallas, TX
About the Practice
A state-of-the-art cosmetic and plastic surgery center located across from NorthPark and affiliated with EpiCentre is seeking a Front Desk Coordinator / Medical Assistant (MA) to join their team.
This is not your typical front desk role — it’s an opportunity to be both the welcoming face and clinical support for a luxury aesthetic practice that blends high-end service with world-class medicine . You’ll be at the center of patient care and operations, ensuring every interaction — from check-in to post-op — reflects warmth, professionalism, and excellence.
About the Role
As the Front Desk Coordinator / MA , you’ll play a key dual role supporting both the front office and the clinical team . You’ll manage patient flow, scheduling, and communications while also assisting the surgeon and RN with hands-on patient care and post-procedure follow-up.
This position is perfect for an MA who thrives in a fast-paced, patient-centered environment , enjoys variety in their day, and wants to be part of a close-knit, high-performing team.
Key Responsibilities
Front Office Coordination
- Greet all patients and visitors with professionalism, warmth, and enthusiasm — you set the tone for their entire experience.
- Manage front desk operations and coordinate the daily flow of the clinic.
- Schedule, confirm, and coordinate surgical and non-surgical appointments.
- Follow up on consultations, leads, and inquiries — assisting in patient communications and ensuring timely, professional responses.
- Handle phones, emails, and patient intake / check-out processes with accuracy and grace.
- Maintain meticulous attention to detail in documentation, scheduling, and patient communication.
- Support overall office efficiency and uphold the polished, calm environment patients expect.
Clinical (MA) Responsibilities
Perform direct patient care as delegated by the MD and RN.Set up and assist during procedures — ensuring proper instrument management, sterilization, and readiness of treatment rooms.Provide postoperative care , including suture removal, drain removal , and wound assessments.Take and record vitals, medical histories, and notes during consultations and follow-ups.Assist with patient communications — responding to pre- and post-op questions, educating patients on care instructions, and reinforcing treatment plans.Maintain and track clinical inventory, instruments, and skincare products.Ensure compliance with all clinical protocols, OSHA standards, and HIPAA regulations.Qualifications
Medical Assistant (MA) certification – requiredPrior experience in plastic surgery, dermatology, or medical aesthetics highly preferredExceptional communication skills — bilingual (English / Spanish) a plusStrong organizational and multitasking abilitiesProfessional, composed, and patient-centered demeanorConfident working in a fast-paced, high-touch environment with a luxury client baseWhy You’ll Love It
Be part of a world-class cosmetic and surgical team in a beautiful, high-end environmentMonday–Friday schedule — no nights or weekendsWork closely with a talented surgeon and experienced RN teamCompetitive hourly pay + performance-based incentivesOpportunity to grow your career in luxury aesthetics while expanding your clinical skillsLocation
Dallas, TX — across from NorthPark , affiliated with EpiCentre