Facility Scheduling Coordinator

Job Description

Job Title : Facility Scheduling Coordinator

Job Type : Contract (W2)

Start Date : ASAP

Contract Duration : 6 Months (with potential for extension)

Job Location : Asheboro, NC (onsite role)

Hours / Schedule : Monday-Friday, 8 : 00am-5 : 00pm (40 work hours per week)

Compensation : $20 to $23 per hour

Position Overview : A national leader in sustainable waste & environmental solutions is currently seeking a Facility Scheduling Coordinator to join their team in Asheboro, NC. In this role, you will serve as a key liaison between clients and their facility, ensuring a seamless process for scheduling materials, resolving service issues, and maintaining a high level of customer satisfaction. This is a dynamic position that combines client interaction, scheduling coordination, and cross-department collaboration to support efficient facility operations. It’s an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is motivated to make a positive impact in the waste and recycling industry.

Responsibilities :

• Maintain communication, both verbally and electronically, efficiently and professionally.
• Build positive working relationship to ensure client satisfaction.
• Help clients schedule material into the facility.
• Assist clients with approval numbers, for proper handling.
• Collaborate across departments to resolve issues with the different schedules.
• Resolve issues with facility for unscheduled loads.
• Help resolve rejected load issues between client and facility.
• Act as liaison between client and facility.
• Collaborate internally & provide resolutions to clients effectively.
• Analyze needs, recognize potential issues, research alternatives, and provide solutions.
• Respond to client feedback and address service complaints promptly with tier SSM and CSS.
• Contact 3rd party transportation for clients when needed.
• Email and provide explanations to clients, facilities, and sales proficiently.
• Manage schedules based on facility needs and capabilities.

Requirements :