Routing & Scheduling Specialist

Position Overview :

• The Sonoma County Paratransit (SCPT) Department provides a vital service to the some of the most vulnerable populations in Sonoma County. Reporting to the Associate Director, the Routing & Scheduling Specialist is responsible for professionally answering incoming calls, addressing customer inquiries, resolving client complaints, dispatching drivers, clearly and accurately documenting issues and occasionally scheduling Paratransit rides. Due to the nature of our community involvement and clientele, the Routing and Scheduling Specialist must thrive in a challenging work environment, enjoy making a difference in the lives of senior citizens and persons with disabilities, is a skilled problem solver that is mission driven and enjoys working within a team culture. In this role, you will play a crucial part in the smooth operation of our paratransit programs, ensuring that passengers have efficient and effective transportation services. connecting our clientele to the community.  This contribution to our community is a source of pride for CVNL. Creating a seamless bridge from customer service representatives to drivers as they are the creators of what is booked to what is going to be worked. Bringing solutions and real time strategies to help better customer service to our clients and efficiency to a driver's day.

Responsibilities

Requirements

Benefits

Compensation :

The budgeted starting hourly rate that CVNL reasonably expects to pay is $25.81-$27.38 depending on prior experience. Up to $28.20 / hr with tenure. This takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, external market comparisons for similar positions in similar geographic locations and size. Offers are determined based on final candidate qualifications and experience.

CVNL is an equal opportunity employer and makes employment decisions on the basis of qualifications. The Agency policy prohibits unlawful discrimination in any employment decision based on pregnancy, childbirth or related medical conditions, race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, marital status, age, sexual orientation or any other basis protected by federal, state or local law or ordinance or regulation.