Customer Service Rep

Job Description

Job Description

Benefits :

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

If you are a warm, authentic, and passionate person that enjoys working with the public then Solar Refrigeration & Appliance Service, Inc. has a job for you in our Metairie, LA office! We are Louisiana's leading appliance service company and proud to be Whirlpool Factory Certified. We offer a range of attractive company perks in addition to our standard benefits!

Company Perks :

• Paid vacations every 5 years for team members
• PTO Accrual weekly
• Flexible doctor visits with personal leave
• Bi-monthly lunches
• Metric bonuses for achieving goals

Company benefits :

• Health and Dental Insurance
• Group Hospitalization and Prescription Coverage
• Short Term & Long Term Disability
• Life Insurance
• Paid Leave
• Paid Holidays
• Group Retirement Program

We're seeking a candidate with office experience, exceptional communication skills, and superb organizational abilities.

As a Customer Service Representative, you'll be the main point of contact for our customers, managing incoming calls, emails, and service appointment scheduling. This role requires multitasking skills and the ability to build strong customer relationships.

Responsibilities :

• Answering calls and emails from customers, staff, and manufacturers
• Gathering accurate customer information when scheduling service appointments
• Updating customer status with manufacturers, and customers
• Coordinating and managing schedules with customers and service personnel
• Verifying warranty coverage for customers
• Maintaining friendly, reliable, and helpful customer interactions

Qualifications :

• Minimum one year of customer service or call center experience.
• Excellent written, verbal, and listening communication skills.
• Detail-oriented and proactive problem solver
• Dedicated to providing exceptional customer service and building rapport with customers.
• Proficient in basic computer functions
• Collaborative individual with a strong ability to work effectively in a team setting.
• Willingness to learn and exceed expectations.

If you're interested in joining our established Customer Service team and enjoying these fantastic company perks and benefits, submit your application today!