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Project Manager
Project ManagerAlphaGraphics • Richardson, TX, United States
No longer accepting applications
Project Manager

Project Manager

AlphaGraphics • Richardson, TX, United States
30+ days ago
Job type
  • Full-time
Job description
Project Manager

The Project Manager serves as the primary point of contact for customers in a fast-paced digital print center. This role is responsible for managing incoming inquiries, preparing estimates, processing orders, communicating with the production team, and ensuring a smooth, positive customer experience from project initiation through delivery.

Key Responsibilities
  • Customer Interaction & Support
  • Serve as the first point of contact for walk-in, phone, and email customers.
  • Understand customer needs and recommend print solutions, products, and services.
  • Communicate production timelines, pricing, and job specifications clearly and professionally.
  • Handle customer concerns or issues promptly and effectively.
  • Order Taking and Job Management
  • Prepare accurate job tickets, estimates, and order details for production.
  • Review artwork files for completeness and basic print readiness.
  • Coordinate with the design and production teams to ensure accurate job fulfillment.
  • Track job progress and keep customers informed about order status.
  • Sales Support & Upselling
  • Recommend additional services such as finishing options, signage, mailing, or marketing materials.
  • Maintain knowledge of products, equipment capabilities, and pricing structures.
  • Follow up with customers on previous orders or pending quotes.
  • Administrative & Operational Support
  • Maintain organized customer records, job logs, and communication notes.
  • Process payments, invoices, and receipts accurately.
  • Assist with daily center operations such as packaging completed orders.
  • Support the production team during peak periods as needed.
Qualifications
  • High school diploma or equivalent required.
  • 12 years of project management, customer service, sales, or administrative experience preferred.
  • Experience in the print or graphic communications industry is a plus.
Technical Skills
  • Basic understanding of digital printing processes.
  • Familiarity with Adobe Acrobat or Adobe Creative Suite is helpful.
  • Ability to learn estimating and MIS systems.
  • Comfortable using computers, email, and office software.
Soft Skills
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and accuracy.
  • Ability to multitask and stay organized.
  • Professional, friendly, and customer-focused attitude.
  • Problem-solving ability and willingness to collaborate.
Physical Requirements
  • Ability to lift up to 25 lbs occasionally.
  • Standing or walking for extended periods.
  • Work in a front-office environment adjacent to production equipment.

To apply, send your resume and a short note about why you'd be a great fit to michael.ball@alphagraphics.com.

Compensation: $18.00 per hour

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Project Manager • Richardson, TX, United States

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