Key Hourly Manager

Key Hourly Job Description

Reports to : General Manager / Regional Manager

Job Summary : In the absence of the salaried Manager, the Key Hourly ensures adherence to Duffy's brand standards, employment policies, health and safety standards and financial performance.

Major Areas of Responsibility :

• Monitors all restaurant operations and conditions to ensure the quality of the product and guest services. This includes employee job performance; food and labor costs, operation of restaurant equipment; food and beverage preparation, storage, and presentation; food and beverage service; cash transactions, comps, or voids, and amounts of cash in drawers.
• Analyze data to make operational decisions or activities.
• Direct organizational operations, projects, or services.
• Direct sales, marketing, or customer service activities.
• Prepare staff floor plan or work assignments.
• Monitor performance of staff.
• Provide basic information to guests.
• Document events in the manager's log.
• Operates a computer and associated software (MS Office, internet) and computerized cash register.
• When needed, may perform the duties of a server, expediter, bartender, line cook, dishwasher busser, or food runner.
• Maintain a positive and professional approach to coworkers and customers.
• Strong MVP Program knowledge.

Qualification Standards

Essential Functions