Senior Technical Customer Care Specialist

A company is looking for a Senior Technical Customer Care Specialist (Xtime).

Key Responsibilities

Develop and manage multi-lingual email and SMS communications, ensuring quality and adherence to standards

Organize project meetings, document issues, and conduct audits to maintain data quality and service improvement

Collaborate with internal stakeholders and clients to ensure brand consistency and resolve complex client issues

Qualifications

High School Diploma / GED with 5 years' experience in a related field, or equivalent combination of education and experience

Strong experience with HTML, CSS, and Apache FreeMarker is preferred

Proven ability to manage multiple tasks simultaneously

Experience in project management and stakeholder collaboration

Proactive and detail-oriented with strong technical skills