Service Manager/Service Engineer at Zoomlion Heavy Industry NA, Inc. Milwaukee County, WIZoomlion Heavy Industry NA, Inc. • Milwaukee, WI, US

No longer accepting applications

Service Manager / Service Engineer at Zoomlion Heavy Industry NA, Inc. Milwaukee County, WI

Zoomlion Heavy Industry NA, Inc. • Milwaukee, WI, US

3 days ago

Job type

Full-time

Job description

Overview

Service Manager / Service Engineer

Location : US or Canada

Responsibilities

Customer Support and Technical Services

Provide after-sales technical support for machinery and equipment, including installation, commissioning, repair, and maintenance;
Respond promptly to customer after-sales requests, diagnose and resolve technical issues to ensure customer satisfaction.

Technical Training and Guidance

Deliver training on equipment operation, maintenance, and troubleshooting for customers and internal teams;

Develop training plans to enhance customers' equipment usage efficiency and technical staff's operational skills.

Problem Analysis and Improvement

Record and analyze equipment malfunctions, propose improvement suggestions, and communicate feedback to R&D or quality management departments;

Follow up on issue resolution to ensure customer problems are thoroughly addressed.

Customer Relationship Maintenance

Conduct regular customer visits, gather feedback, and improve service experiences;

Collaborate with the sales team to identify new business opportunities with existing customers.

Field Service Coordination and Management (For Manager Position)

Develop and oversee field service plans, ensuring tasks are completed on schedule;

Manage the after-sales service team, set performance goals, and enhance the team's professional capabilities.

Requirements

Educational Background :

Bachelor's degree or above in Mechanical Engineering, Electrical Engineering, or related fields.

Work Experience :

A minimum of 5 years of after-sales service experience in industries such as construction machinery, agricultural machinery, mining machinery, or industrial equipment;

Experience in customer management is preferred (for manager position).

Skills Requirements :

Familiarity with the operational principles and maintenance techniques of construction, agricultural, mining, or industrial machinery;

Strong problem-solving and analytical skills;

Excellent communication and customer service skills;

Ability to adapt to fieldwork environments and willingness to travel as needed.

We Offer :

Competitive salary and performance bonuses;

Comprehensive career training and development opportunities;

A collaborative team environment with clear paths for advancement.

Join us and shape the future with a global leader in machinery and equipment!

J-18808-Ljbffr

Create a job alert for this search

Service Heavy • Milwaukee, WI, US

Related jobs

Field Service Engineer

VirtualVocations • Milwaukee, Wisconsin, United States

Permanent

A company is looking for a Field Service Engineer Talent Community - General Interest.Key Responsibilities Perform on-site installations and manage system diagnostics, troubleshooting, servicing,...Show more

Last updated: 25 days ago • Promoted

Service Suite Account Manager

VirtualVocations • Milwaukee, Wisconsin, United States

Full-time

A company is looking for a Service Suite Account Manager to serve as the primary business liaison for assigned dealership Fixed ops departments. Key Responsibilities Build and maintain strong rela...Show more

Last updated: 30+ days ago • Promoted

Service Manager / District Manager

Jobot • Milwaukee, WI, US

Permanent

This Jobot Job is hosted by : Kelly Breen.Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary : $60,000 - $90,000 per year.We are a distinguished provid...Show more

Last updated: 19 days ago • Promoted

Field Service Engineer - Nationwide

Messer Cutting Systems, Inc. • Menomonee Falls, WI, US

Full-time

Messer Cutting Systems, located in Wisconsin, is a global supplier of cutting solutions for the metal-working industry.We are looking for a qualified addition to the Field Service team.The Field Se...Show more

Last updated: 30+ days ago • Promoted

Service Manager

Farmers' Implement LLC • Allenton, WI, US

Full-time

Farmers' Implement LLC is committed to delivering top-tier service and workmanship, exceeding customer expectations in the agricultural and construction equipment industry.We are seeking a high...Show more

Last updated: 30+ days ago • Promoted

Service Manager

Brabazon • Richfield, WI, US

Full-time

At Brabazon, we are the trusted experts in compressed air.Specializing in sales and service, we are the Midwest’s largest distributor of compressed air, vacuum, and pump products.We are proud...Show more

Last updated: 30+ days ago • Promoted

Service Center Manager

VIOCF • Kenosha, WI, United States

Full-time +1

At Ivy Lane Corp, a franchise of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people.We demonstrate that belief every day by living a safety culture that protects our team members ...Show more

Last updated: 30+ days ago • Promoted

Parts & Service Area Manager Milwaukee, WI

Stellantis • Milwaukee, WI, US

Full-time

Parts & Service Area Manager Milwaukee, Wi.This is the job title and location for the position.The detailed description of the job is not provided in the raw HTML.Show more

Last updated: 5 days ago • Promoted

Field Service Engineer

Tomra • Milwaukee, WI, US

Full-time

TOMRA Food designs and manufactures sensor-based sorting machines and integrated post-harvest solutions for the food industry, using the world's most advanced grading, sorting, peeling and anal...Show more

Last updated: 30+ days ago • Promoted

Field Service Engineer

HERMLE USA • Franklin, WI, US

Full-time

Franklin, Wisconsin is the North American Headquarters of Maschinenfabrik Berthold HERMLE AG, Gosheim, Germany and provides North America's leading manufacturers with the finest high precision ...Show more

Last updated: 30+ days ago • Promoted

Parts & Service Area Manager - Milwaukee, WI

Fiat Chrysler Automobiles • Milwaukee, WI, US

Full-time

Parts & Service Area Manager.Chrysler, Jeep, Dodge, RAM and Fiat dealerships within the Business Center.This role serves as a liaison between the dealers, the Regional Business Center and FCA C...Show more

Last updated: 1 day ago • Promoted

Service Manager - Nuclear - New Berlin, WI

Konecranes • New Berlin, WI, US

Full-time

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name.Everything we do, we do with passion and drive. We believe diversity drives business succes...Show more

Last updated: 2 days ago • Promoted

Engineering Services Manager

Vierbicher Associates Inc • Milwaukee, WI, US

Full-time

Vierbicher is a team of professional engineers, planners, community development specialists, land surveyors and GIS specialists who provide comprehensive solutions for a wide range of projects.Our ...Show more

Last updated: 30+ days ago • Promoted

Area Service Manager

HOH Water Technology • Greendale, WI, US

Full-time

HOH Water Technology is a leading, growing, third generation family-owned water treatment company celebrating 56 years of business! We take pride in our commitment to excellence and customer satisf...Show more

Last updated: 30+ days ago • Promoted

Food Service Manager

TradeJobsWorkForce • 53167 Rochester, WI, US

Full-time

Hire, train, oversee, and sometimes fire employees Order food and beverages, equipment, and supplies Oversee food preparation, portion sizes, and the overall presentation of food Inspect supplies, ...Show more

Last updated: 30+ days ago • Promoted

Field Service Engineer

Trumpf, Inc. • Milwaukee, WI, United States

Full-time

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team.Our company cultu...Show more

Last updated: 30+ days ago • Promoted

Technical Services Manager, Beef Health Systems

Novonesis • Milwaukee, WI, US

Full-time

Technical Services Manager, Beef Health Systems.We need your talent, knowledge, and dedication to better our world with biology. In Novonesis, we know that solutions rooted in biology can help solve...Show more

Last updated: 30+ days ago • Promoted

Service Readiness Engineer

VirtualVocations • Racine, Wisconsin, United States

Full-time

A company is looking for a Service Readiness Engineer to ensure new customers and services are prepared for operational life. Key Responsibilities Act as the main point of contact for assigned pro...Show more

Last updated: 9 days ago • Promoted

Service Sales Manager- Fire Systems & Equipment

J. F. Ahern Co. • Milwaukee, WI, United States

Full-time

Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive?.With more than 145 years as a family-owned business, we've built a reputation as one o...Show more

Last updated: 6 days ago • Promoted

Food Service Manager at Munchies On 27th Restaurant

Munchies On 27th Restaurant • Milwaukee, WI, US

Full-time

Munchies On 27th Restaurant in Milwaukee, WI is looking for one food service manager to join our 9 person strong team.Our ideal candidate is attentive, punctual, and reliable.We offer many great be...Show more

Last updated: 30+ days ago • Promoted