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Veterinary Practice Operations Manager

Veterinary Practice Operations Manager

ASPCAFerndale, CA, United States
3 days ago
Job type
  • Full-time
Job description

Summary : Who we are :

Have you ever wondered how to help pets whose owners can't afford veterinary care? The ASPCA's Community Medicine (CM) team provides essential veterinary services to support the well-being of animals and their owners in the most underserved regions. Our teams deliver quality care directly to communities in need, ensuring affordable options for basic and preventive veterinary services. We advocate for animal and owner welfare by treating every client with dignity and respect, allowing informed choices about pet health, no matter the financial situation. By joining the ASPCA, you become a part of an inspiring team of over 1,000 professionals dedicated to animal welfare.

What you'll do :

In this role, you will oversee a vibrant, nonprofit spay / neuter clinic with a wide array of responsibilities. You will lead an engaged, high-functioning team, ensure exceptional patient care with minimal fear and stress, and provide remarkable client experiences to maximize our community impact. While prior veterinary experience is beneficial, it's not essential for success, as medical direction will be managed by the Regional Medical Director and the Regional Director of Nursing. The ideal candidate will possess a strong commitment to serving people and pets, along with significant operational leadership experience in service-oriented fields such as retail, hospitality, or healthcare.

What you'll get :

  • Compensation : Starting pay will be determined by factors including education, training, experience, and market demands. The expected salary for this position ranges from $110,000-$115,000 for Registered Veterinary Technicians (RVT) and $107,000 - $112,000 for non-Registered Veterinary Technicians.
  • Benefits :

Work / life balance with paid vacation, sick time, holidays, and personal time.

  • Comprehensive medical, dental, and vision insurance, along with 401(k) plans with employer contributions after one year of service.
  • Professional development programs to advance your leadership skills.
  • Support from one of the largest animal welfare organizations, ensuring you have a strong network.
  • Work Schedule and Location :

  • This is typically a Monday - Friday, 8-hour schedule, with some flexibility required for occasionally working evenings and Saturdays once per quarter.
  • The position is based at the South Los Angeles Spay / Neuter Clinic.
  • Occasional travel outside of Los Angeles (5% or less) may be necessary.
  • Responsibilities :

    Job Responsibilities include, but are not limited to :

  • People Leadership (50%) :
  • Lead a team to achieve core clinic functions : client experience, nursing support, and veterinary medicine.

  • Promote respect, inclusion, and teamwork through regular feedback, performance evaluations, and professional development.
  • Collaborate with the Regional Management Team for cohesive leadership of veterinary and medical staff.
  • Encourage open communication among team members and provide essential operational support.
  • Be a consistent presence at the clinic, addressing queries and ensuring seamless operations.
  • Support recruitment and onboarding of diverse and qualified medical and operations staff.
  • Planning, Execution & Administration (40%) :
  • Ensure excellent patient care and client experience every day by following best practices and procedures.

  • Oversee the clinic's financial and operational health, including payroll and vendor management.
  • Identify problems and implement effective solutions to enhance clinic operations.
  • Ensure compliance with safety regulations and foster a culture of safety among staff.
  • Participate in research projects to enhance access to veterinary care on a national level.
  • Community Outreach and Client Service (10%) :
  • Deliver exceptional client services by covering shifts as needed and assisting in client escalations.

  • Collaborate with the medical team for referrals needed outside the clinic’s parameters of care.
  • Stay Connected :

    If you are interested in joining our team but do not find a suitable position listed, consider joining our Talent Community to stay informed about future opportunities at the ASPCA.

    Qualifications :

  • A strong passion for engaging with underserved communities.
  • A motivated self-starter, capable of adept leadership in a diverse and dynamic environment.
  • Create a job alert for this search

    Veterinary Practice Manager • Ferndale, CA, United States

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