Job Summary:
The Senior Patient Access Associate will ensure smooth patient flow and proper registration for all services provided in the Nappi Wellness Institute; including ambulatory clinic registration, laboratory, radiology, convenience care, and infusion procedures. The incumbent will display high level expertise in all lines of business and will become a subject matter expert in a designated line of business. Will assist Team Leaders with training of new staff as well as re-education of existing staff to include quality assurance monthly. The Senior Patient Access Associate will provide support to the Team Leaders with specific tasks related to advanced scheduling and assisting callers in need of additional support. Will interview patients to complete registration activities such as entering and/or verifying demographic, insurance and/or financial information; generates routine forms and other documentation. Will capture necessary consents and understands when ABN is needed. Works with and advises patient on insurance carrier requirements including services not covered. Will determine if patient needs an estimate based on current CMS No-Surprise Act requirements, will inform patient of insurance benefits and provide estimate to patient of anticipated "out of pocket" costs of care. Will offer to collect amount due or offer payment plan and/or provide information about financial assistance programs, and collect copays. Monitors registration work queues, quality review and support. Schedules routine appointments. Escorts patients to their destination, which may require wheelchair assistance. The Senior Patient Access Associate will act as a liaison between patients and internal departments.
Minimum Qualifications:
Associates degree and three (3) years of related patient financial/insurance services experience in a healthcare related setting or equivalent combination of education and experience required. Working knowledge of medical terminology, medical billing/insurance requirements, familiarity with medical coding, and excellent written/oral communication skills required. Certified Health Access Associate (CHAA) required.**
**Candidates who do not currently possess CHAA will be required to obtain certification within 2 years of appointment.
Preferred Qualifications:
One year experience working in an Ambulatory clinic or Patient Access at Upstate University Hospital. Experience working with a diverse patient population and efficient keyboarding skills preferred.
Work Days:
M - F 10:30 - 7. Possible weekends.
Senior Patient Access Associate • Syracuse
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