Assistant, Clinic

Clinic Assistant

Responsible for using customer service skills to promote a positive image to all patients and visitors that enter the clinic in accordance with departmental standards. Excellence is to be centered on patient care and patient relationships and is the responsibility of all employees.

Greets patients and visitors in a prompt, friendly and professional fashion.

Provides a high level of customer service and service recovery as needed.

Acts individually and with others to meet each patient's needs.

Checks in patients in an accurate and professional manner.

Verifies demographic and insurance information and collects co-payments as required.

Verifies insurance eligibility if necessary.

Informs clinical areas of the patient's arrival and directs patients to the appropriate care area.

Monitors the waiting room for extended patient wait times.

Provides patients with the appropriate forms, questionnaires, etc.

Assists with the clerical duties of the clinic, e.g., faxing, making copies, etc.

Maintains knowledge of appointment scheduling, schedules appointments in an accurate and timely manner, and reschedules patient appointments as necessary.

Answers telephone, takes and relays messages.

Completes the referral authorization process as required by each health plan.

Calls patients to schedule pre-visit lab appointments when indicated.

Manages incoming patient forms and tracks them using online forms tracking.

Manages and processes all Right Fax documents (records, letters, refill requests, etc.)

Scanning documents into Epic as applicable.

Continually monitors waiting room area to maintain a clean tidy environment at all times.

Responsible to manage cash box and reconcile funds at the end of shift.

Participates in cross training and provides interdepartmental coverage as needed.

Follow all Care Model Process workflows.

Participates in Quality Service initiatives.

Abides by the Code of Conduct and Corporate Integrity Program.

Performs other duties and responsibilities as assigned.

Answers incoming telephone calls and overhead pages for clinical area.

Data collection as required.

Schedules surgeries and / or medical procedures and assists with referrals as required.

Schedules appointments as required.

X-ray records : pulls and records x-rays on patient folders.

Enters screening mammogram orders and mammography related paperwork.

Handles film requests from outside sources and to outside services.

Documents X-ray reports for radiology readings.

Abides by the Code of Conduct and Corporate Integrity Program.

Performs other duties and responsibilities as assigned.

The relationship between a caregiver and a patient is a very personal one. It is strictly confidential, both ethically and legally. This means that all facts relating to the patient's complaints, diagnosis, treatment or financial account information must not be discussed without a need or right to know for patient service and care delivery.

Exerting up to 20 pounds of force occasionally, and / or a negligible amount of force constantly to move objects. Requires manual dexterity and eye-hand coordination. Requires sitting and / or standing for extensive periods of time. Corrected hearing and vision to normal range required.

May have exposure to patients and staff with communicable diseases and other conditions common to a clinic environment.

Commonly used office equipment such as computers, telephones, copiers, fax, headsets, credit card machine and printers