Operations Manager Full Time Role (New York)

About :

A premier luxury lifestyle company featured in Forbes is seeking a hands-on Operations Manager to lead Customer Service and build the systems that keep the business running. This is a producer role for someone who loves solving problems, improving processes, and turning vision into execution. You will manage CS, update SOPs, fix breakdowns quickly, and create scalable workflows across the company.

Key Responsibilities :

Customer Service Leadership

• Lead and coach the CS team day-to-day and ensure high-touch, accurate client support.
• Handle escalations directly and resolve issues quickly.
• Audit service quality and correct gaps immediately.
• Update and enforce SOPs so the team operates consistently at a high standard.

Operational Execution

Process Improvement and Automation

Problem Solving and Escalation Management

Technology Oversight

Who You Are :

Requirements :

Why Join Us :

This is a high-impact role where you will build the systems that power a luxury brand. You will work closely with the CEO, lead a small CS team, and own the operational foundation that enables the company to scale.

Application Process :

Questions :

Submissions :

IMPORTANT NOTE : Please do not call, text, or email the Founder regarding this role. All applications and communication must be submitted by following the application process above.