Ombudsman Quality Coordinator

Ombudsman Quality Coordinator

The Ohio Department of Aging (AGE) is a cabinet-level agency within the executive branch of the Ohio state government. The director of AGE is a member of the Governor's cabinet, serving as principal advisor and advocate for 2.8 million older adults and their families. Through services, supports, and activities that cover a wide spectrum of issues, AGE strives to achieve its mission to foster sound public policy, research, and initiatives that benefit older Ohioans. AGE is the federally designated agency responsible for developing and administering multi-year state plans that advocate for, and provide assistance to, older Ohioans and their families. In addition to the centralized functions, the agency designates and contracts with community providers and a network of 12 Area Agencies on Aging, who manage a wide array of federal and state-funded supportive services. These services assist older adults to live as independently as possible; promote healthy aging and active community involvement; and support family members in their vital care giving role. To promote the agency's vision of Ohio the best place to age in the nation, AGE actively collaborates with consumers, stakeholders from key associations, government, and the public. The independent Office of the State Long-Term Care Ombudsman and the Board of Executives of Long-Term Services and Supports are also located within AGE.

Our core values are :

Promote Independence Provide resources that foster independence and autonomy throughout the lifespan.

Empower Communities Deliver sustainable, relevant solutions that empower communities to act within the best interest of their elders.

Challenge Ageism Promote new perspectives of aging that challenge the traditional declinist narrative.

Advocate for Excellence Advocate with and for Ohio's elders to ensure their voices are heard and their needs are met.

Engage in Innovation Engage the aging network by staying innovative, flexible, and attentive to the evolving needs of our partners and stakeholders.

About the Role :

In this role, you will :

• Coordinate the quality program operations of Ohio's regional long-term care ombudsman programs.
• Develop, implement, and monitor policies, plans, and quality performance standards for regional programs.
• Conduct quality reviews of Ombudsman initiatives and operations, including complaint handling, advocacy, facility presence, and volunteer management.
• Analyze data to inform policies, procedures, and quality improvement strategies for Ombudsman Core Practices.
• Prepare reports, draft action plans, and make recommendations to leadership based on program performance and outcomes.
• Support the Designation Services Review (DSR) process and collaborate with state staff to ensure consistent quality standards statewide.
• Develop tools and resources to evaluate program engagement, training effectiveness, operational efficiency, and consumer satisfaction.
• Deliver and present training on quality improvement at certification programs and continuing education events.
• Assist with data quality initiatives, system improvements, and alignment with federal and state best practices.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees

Completion of undergraduate core program in social or behavioral science or pre-medicine; 24 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider; 6 mos. exp. in management; 12 mos. exp. in supervisory principles / techniques. -Or completion of graduate core program in social or behavioral science or medicine-related field; 18 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider; 6 mos. exp. in management; 12 mos. exp. in supervisory principles / techniques. -Or equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills : Human Services

Starting salary will be set at the lowest rate of the salary range. In most cases successful employees will move up a step in the salary range within six months, with subsequent step increases occurring every year as supported by successful performance evaluation results. We also offer cost of living adjustments, longevity supplements after five years of eligible public service, and wellness incentives.

The final Background check candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration. Classification : Human Services Program Admin 3.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana / non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.