Operations Manager

Job Description

Job Description

OVERVIEW

Hendall Inc., a mission-focused professional services firm based in Rockville, MD, is seeking an Operations Manager to support a high-visibility call center that operates 24 / 7 / 365 to assist unaccompanied alien children (UAC), their sponsors, and related parties. This role serves as Government contact during any absence of the Project Manager and manages Hendall's El Paso, TX office facility.

DUTIES

• Assist with overseeing compliance with the contract, ensuring that all call center operations align with policies, procedures and requirements, and timely performance of tsks and deliverables.
• Collaborates with internal and external stakeholders to address concerns, improve service delivery and enhance overall effectiveness of the call center, and training for call center staff to enhance their skills and knowledge, particularly in areas related to child welfare, anti-trafficking, and child safety.
• Provide daily onsite supervision for a team of call specialists, supervisors, and support personnel.

MINIMUM QUALIFICATIONS

PREFERRED QUALIFICATIONS

ADDITIONAL INFORMATION

Salary Range : $100,000 to $115,000 per year

For a complete listing of benefits, please visit our careers page at www.hendall.com / careers

Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.