Global Process Owner - Order to Cash

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.

At Integer, our values are embedded in everything we do.

Customer

We focus on our customers' success

Innovation

We create better solutions

Collaboration

We create success together

Inclusion

We always interact with others respectfully

Candor

We are open and honest with one another

Integrity

We do the right things and do things right

What is Project Symphony?

To advance us further along our journey to excellence at Integer Holdings Corporation, we are launching Symphony, a program that will implement an updated enterprise resource planning (ERP) system and establish enterprise-wide standard processes and structure. This includes ensuring Symphony directly enables the Integer Production System, including elements such as the production monitoring and improvement process, and sales, inventory, and operations planning. The program will effect change across the company, which will have a direct impact on optimizing business processes, enhancing operational efficiency, and positioning Integer for continued success. Symphony is about having the right business processes in place supported by a single, modern, integrated ERP platform.

What you'll do in this role:

In this role, we are seeking an experienced and results-driven Order-to-Cash (OTC) Business Process Owner to lead the end-to-end implementation of SAP S/4HANA within the OTC workstream. The Global Process Owner (GPO) for OTC is accountable for defining, governing, and making key decisions on order capture, credit management, pricing, delivery, billing, and collections across the enterprise. This role ensures global standardization, alignment with SAP best practices, and compliance with regulatory requirements. The GPO leads process design workshops, approves future-state designs, and drives adoption of standardized OTC processes during processes and integration points within SAP, while driving harmonization and continuous improvement cross-functionally. The ideal candidate for this role will be a confident self-starter who can bring deep Integer business process knowledge to the program in their areas of responsibility and can effectively communicate and translate business requirements to the system implementation (SI) partner.

Key Responsibilities:

• Lead the OTC Workstream throughout the full global ERP implementation lifecycle.

• Act as the primary liaison between Customer Success and functional/technical teams (Logistics, Supply Chain, IT, Finance, Commercial) within the ERP project team.

• Document and validate current order entry, credit checks, pricing, invoicing, and dispute management processing (as-is) and define future state (to-be).

• Participate in SAP design workshops related to OTC to ensure alignment with business requirements and system configurations aligned to SAP best practices.
• Support master data cleansing, validation, and readiness for customer and pricing master data.

• Validate SAP configurations and process flows and drive adoption of standardized sales and distribution processes and compliance globally.

• Lead UAT (User Acceptance Testing) for OTC scenarios and sign off on readiness for deployment.

• Provide input for training and change management activities

• Champion adoption of standardized procurement processes and compliance globally.

• Collaborate with business stakeholders, process owners, and SI Partner to define and document business requirements, process flows, and system configurations aligned to SAP best practices

• Drive and own final decisions relative to OTC standard processes and configuration with SAP to ensure global harmonization, accuracy, and alignment with business strategy within the ERP solution

• Own key project deliverables including process flows, functional specifications, test plans, training documentation, and change management artifacts.

• Monitor key project milestones and deliverables for the P2P stream, ensuring adherence to timeline, scope, and quality standards.

• Other relevant duties as assigned.

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What sets you apart:

Education:

• Bachelor's degree in Business, Information Systems, Supply Chain, Finance, or a related field; MBA or relevant advanced degree is a plus.

Experience & Skills:

• 8-12 years in order management, supply chain or operations, w/ at least 3-5 years in a leadership or process ownership role
• Deep knowledge of customer orders, billing, trade terms, pricing structures, rebates, and returns processes.
• Familiarity with SAP OTC processes (SD - order types, delivery/billing, pricing conditions, credit management (FSCM), returns, and intercompany flows) at a business level (not configuration).
• Strong communication and change management skills.
• Strong project management skills and the ability to manage competing priorities across multiple teams.
• Strong understanding of end-to-end OTC processes including: order types, delivery/billing, pricing conditions, credit management (FSCM), returns, and intercompany flows with a proven ability to make strategic decisions for the OTC process.
• Experience in regulated industries (e.g., pharmaceuticals, manufacturing, finance) is a plus.
• Change management experience skilled in driving adoption of new processes and systems manufacturing sites.
• Familiarity with regulatory and compliance frameworks (e.g., SOX, GDPR) as they relate to data.
• Ability to work in a fast-paced, global, and collaborative environment.
• Prior involvement in ERP transformation or large-scale process improvement projects is highly desirable.

Travel

• This position may require 30% or more of your time traveling domestically and internationally to Integer manufacturing sites, customer sites, and supplier sites, as required.
• As such, you have a current passport and can secure appropriate visas, as required, for travel to international locations as specified.

Our total rewards program is designed to attract, retain, and motivate associates to contribute to Integer's success. Our compensation program includes base salary and a cash-based incentive program supporting our pay-for-performance philosophy. We provide a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits. Parental leave is available after one year. Optional employee-paid programs include supplemental life insurance, critical illness, hospital indemnity and accident insurance. Employees are immediately eligible to participate in the 401(k) plan with company matching contributions. We provide 80 hours (10 days) of company designated holidays per year plus an annual allotment of paid time off.

U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply.