IT Support Technician

Pixel Machinery is a Boston-based technology consultancy that helps organizations build efficient, flexible, and scalable IT ecosystems. We believe IT should be intelligently automated to enhance security, productivity, and cost-effectiveness—without compromising control or oversight. Achieving this requires deep technical expertise, strategic planning, and precise execution. With experience spanning software development, systems administration, and business operations, we design solutions that empower our clients to operate with confidence and agility.

As a Customer Support Technician, you will provide tier 1 technical support to users across a wide variety of client organizations, including nonprofits, tech startups, and small / medium businesses. As the first line of support for our customers, this role is crucial to Pixel’s IT service offering and integral to maintaining our high standard of excellent customer service, efficient troubleshooting, and proactive problem-solving. The hours for this role are 10 : 00am-6 : 00pm ET or 11 : 00am-7 : 00pm ET.

Requirements

Who you are :

• You have a knack for technical problem-solving and getting to the bottom of things
• You possess a razor-sharp attention to detail and excellent information-gathering skills
• You thrive in a complex and fast-paced work environment, and can communicate clearly and gracefully while navigating multiple communication channels
• You are empathetic, patient, and enjoy helping people resolve technical issues
• You are someone who is comfortable working through a heavy ticket queue efficiently with accurate solves.

General Duties and Responsibilities :

Qualifications :

Benefits