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Residential Dining Supervisor

Residential Dining Supervisor

Tufts UniversityMedford, MA, United States
30+ days ago
Job type
  • Full-time
Job description

Overview

Tufts Dining is a self-operated food service provider managing a comprehensive collegiate dining program on the Tufts University Medford / Somerville and SMFA / Fenway campus, delivering high quality, contemporary and innovative food, and hospitality services to meet the various needs of students, staff, faculty, administrators, and visitors in a fiscally responsible manner. Our team provides a progressive resident dining program as well as innovative retail services, and a distinctive university catering program serving a campus community comprised of 6500 undergraduates, 2100 graduate students, and 2300 staff, faculty and administrators.

Dining Centers and Catering are open 7 days a week. Working weekends, evenings, and holidays will be expected.

What You'll Do

The Residential Supervisor leads and supports food service staff in a fast-paced, high-volume environment, ensuring exceptional customer service and quality food presentation.

  • They oversee daily operations including food stations, cashiering, cleaning, and opening / closing procedures.
  • Acting as a shift leader, they train and coach front-of-house employees, promote teamwork, and maintain service standards.
  • They supervise a union workforce according to CBA guidelines maintaining and atmosphere of teamwork.
  • Responsibilities also include POS operation and training, cash handling oversight, inventory support, scheduling assistance, and merchandising.
  • The Residential Supervisor works across service areas and adapts to unit needs to deliver an outstanding customer experience.

What We're Looking For

Basic Requirements :

Knowledge and experience typically acquired by :

  • High School Diploma / GED. Some college preferred
  • 1-3 years' supervisory experience in a food service environment, preferably in a union shop
  • Must be able to learn and operate the QuadPoint Cloud, Transact, and POS system and train staff in the use of these systems
  • Previous experience managing cash handling and daily closeout of sales
  • Ability to prioritize, delegate, multi-task as well as troubleshoot and resolve issues in a timely manner
  • Must speak and understand English
  • Must possess excellent interpersonal skills and be able to effectively communicate and coach others
  • Tuft's dining is a hospitality-oriented service provider, all employees are expected to be customer service sensitive

    • Preferred Qualifications :

  • Prior supervisory experience, union staff exposure, college level education, hospitality background is preferred

    • Work Schedule Requirements :

  • This is an on-site position
  • Dining Centers and Catering are open 7 days a week. Working weekends, evenings, and holidays will be expected
  • This schedule is typically completed in five days with two days off
  • Flexible work arrangements can be amended or terminated by a manager with reasonable notice if work requirements or business needs change

    • Pay Range

    Minimum $27.30, Midpoint $32.50, Maximum $37.70

    Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

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    Residential Supervisor • Medford, MA, United States