Director - Vendor Management

Director - Vendor Management

Client Liaison Director

USA Remote

Job Summary

We are seeking a highly skilled Client Liaison Director to serve as the primary account manager for our healthcare payer clients. This role will act as a single point of contact, ensuring smooth communication, resolving issues, and driving long-term client satisfaction. The ideal candidate will have experience in health plan platform migrations, BPaaS (Business Process as a Service) solutions, and healthcare operations.

Key Responsibilities

• Serve as the dedicated account manager for assigned healthcare payer clients, ensuring seamless coordination and execution of BPaaS services.
• Act as the single point of contact for the client, managing communication, updates, and escalations.
• Monitor, coordinate, and communicate strategic objectives to align with both client and organizational goals.
• Oversee the implementation and ongoing service delivery of healthcare operations, ensuring high-quality performance and client satisfaction.
• Develop and maintain strong relationships with stakeholders, anticipating and addressing client needs proactively.
• Analyze and utilize data to identify opportunities for process improvement and service optimization.
• Lead client meetings, performance reviews, and strategic discussions, ensuring clear reporting on KPIs and contract obligations.
• Ensure compliance with contractual obligations, including maintaining client satisfaction and approval for any leadership or staffing transitions.

Requirements & Qualifications

Preferred Experience