Future Opening: Front Desk Customer Service Representative Full Time

Responsive recruiter Smile… it’s a small action that makes a big difference

We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! We desire to maintain a “get it“ mentality, a “want it” attitude and the “capacity” to learn and grow professionally and personally. That is “why” we smile!

Goldfish Swim School Core Values:
● We go above and beyond with every detail to create a GOLDEN EXPERIENCE!
● We believe in nurturing a culture that provides WOW! CUSTOMER SERVICE.
● We do the right things, make the right decisions and treat people with INTEGRITY, COMPASSION, and TRUST.
● We meet and exceed expectations, so you see EXTRAORDINARY RESULTS.
● We make a big deal about life’s accomplishments by remembering to CELEBRATE!

Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too!

Role: Front Desk Customer Service Representative

Summary: Promotes quality customer service and processes first point sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School - Grand Rapids customers and is responsible for presenting a positive image for the company.

Primary Responsibilities:
● Addresses inquiries via phone, digital and in person and follows up timely
● Checks in students on the attendance tracking system and prepares lesson schedules for team members
● Resolves account matters and contacts guests for clarification purposes
● Maintains cleanliness of areas: front desk, Snack Shack, changing rooms, restrooms and observation space
● Updates informational displays with accurate and timely promotions and literature
● Monitor Snack area and providing guidance to Snack Shack staff
● Advances through cross-training in multiple roles and substitutes when necessary
● Acts as a GSS “ambassador” to provide a Golden Experience to our students, families, and team members
● Enforces safety rules and regulations to prevent accidents; administers first aid when necessary

Job Qualifications and Skills
● Ability to work with children
● Problem solver and creative thinking skills to identify and resolve challenges
● Excellent communication and organizational skills
● Must pass background examinations prior to training

Safety Standards:
The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines. In addition here are some additional safety precautions and procedures we follow:
● Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas
● Our pools are disinfected with chlorine to provide the safest swimming environment
● Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further
minimizing the spread of any airborne virus

Why Dive In With Goldfish?

Paid Training We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support. Flexible Schedules Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU! All Are Welcome At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety. Make Waves...In Your Community Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE! Make Waves...In Your Career Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path! High Fives & Tropical Vibes! We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay! Going for Gold! We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation. Grow with Goldfish There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!