Field Service Controls Technician

Principle Accountabilities

• Responsible for safe work habits and ensuring that all equipment operates in a safe manner.
• Installation and commissioning of packaging machinery. Includes following documented commissioning protocol, reporting and closing open issues, and obtaining customer sign offs as required on issues and warranty start.
• Provide service to existing customers. Includes troubleshooting and diagnosing controls, electrical, mechanical, lubrication, and pneumatic systems to repair automation and ancillary equipment.
• Provide service preventive maintenance to existing customers. Includes following preventive maintenance task list and completing all tasks.
• Provide training to existing customers. Includes following training manuals to execute electrical and operator training. May include both classroom and hands-on training.
• Track all delays in installations and interact with customer and internal project managers to communicate progress and open issues.
• Integration and support of vision, scanner, and OEM equipment. Work with local teams and remote OEM support for this. Learn and provide training to customer on-site for recipe creation, operation, support, or any other service required.
• Report hours and expenses as directed by company procedures in the required timeframe.
• Extensive travel required, domestic and international.
• Must comply with all state, local, and customer safety requirements
• Performs system validation according to scope documentation and project requirements.
• Verify proper function of safety circuits and programming.
• Execute commissioning checklists.
• Assist machine debug, operating programming software.
• Make temporary program changes as required to support debug process.
• Support performance runs.
• Support software validation requirements.
• Support customer factory acceptance testing (FAT).
• Establish and maintain a positive relationship with customers, support and follow-up on customers' concerns and problems
• Work under the confines of the project schedule and budget.
• Problem-solve with Mechanical Builders, debug software issues, debug mechanical issues, and update all appropriate documentation.
• Communicate ideas and comprehend information both verbally and in written form.
• Provide necessary documentation and support for machinery operating manuals.
• Handle all aspects of installations while on service.
• Willingness to travel up to 90-100%
• Related tasks as requested by supervisor.

Essential Skills and Experience

Physical Demands