Team Member : Customer Service Associate (Restaurant)

Position Mission : The mission of the Food Champion is to ensure the highest quality of food and service for our guests by meticulously preparing menu items to exact specifications, maintaining cleanliness and safety standards, and effectively communicating with team members. This role is pivotal in providing a consistent and exceptional dining experience. Responsibilities Include : - Be an expert on the menu and build menu items to proper specifications. - Mark customizations using current procedures. - Communicate effectively between the line and the front counter and drive-thru. - Assist the expediter and provide good customer service during handoffs. - Keep the workstation clean and ensure safety and quality standards are met. - Check temperatures of food on a regular basis and monitor food temps in the reach-in coolers. - Clean equipment including but not limited to grills, melters, taco rail, and crumb tray. - Use proper portioning tools and monitor ingredient levels on the line. - Wear a headset on the drive-thru line. - Stock the line with wraps, trays, bowls, lids, boxes, and bags. - Use and clean fryers, monitor their status, and refresh items on the line. Required Skills, Knowledge and Abilities : - Detailed knowledge of menu items and ability to prepare them accurately. - Strong communication skills. - Team-oriented mindset. - Knowledge of safety and quality standards. - Ability to maintain cleanliness in workstations and equipment. - Strong organizational skills to ensure a well-stocked and clean line. Physical Demands : - Withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more. - Move throughout the restaurant for extended periods (up to 10-12 hours per day). - Move 50 lbs. for distances of up to 10 feet. - Balance and move up to 25 lbs. for distances of up to 50 feet. - Understand and respond to team members' and guests' requests in a loud environment. - Stand, walk, sit, use hands and fingers to handle or feel objects, tools, or controls. - Reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. - Talk or hear; taste or smell. - Specific vision abilities required : close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Alvarado Restaurant Nation is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity or sexual orientation