CMA/LPN/RN

As a Urology Center of Iowa Medical Assistant (MA), Licensed Practical Nurse (LPN) or Registered Nurse (RN) you will be an important part of promoting our mission to provide compassionate, world-class urologic care and exceptional experiences for our patients, employees, and partners.

The clinical staff member functions under the supervision and guidance of the registered nurse lead and/or physician and participates in the multi-disciplinary process of providing care and treatment to patients and provides clinical support and technical assistance to the professional medical and other staff.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Obtaining and recording patient medical histories, vital signs, test results and other information for medical records while maintaining strict confidentiality.
• Coordinating the daily administrative activities, including scheduling, patient check-in and check-out, patient phone calls, and patient medical record maintenance.
• Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming the purpose of visit or treatment.
• Gathers and completes FMLA/disability paperwork for eligible patients.
• Schedules office and hospital-based medical procedures and surgeries, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code.
• Interfaces with appropriate vendor staff to ensure all necessary equipment will be on-site for office and hospital-based procedures.
• Interfaces with appropriate hospital staff to ensure a cohesive working relationship in providing patient care serves.
• Enters notes/special instructions needed for scheduling in the electronic medical record.
• Provides accurate, detailed information to patients regarding test/surgery instruction, time of patient's scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
• Ensures patients have proper medical clearance and pre-surgical testing as needed.
• Ensures proper follow-up appointments are scheduled at the time the procedure is scheduled.
• Supports patient care delivery by helping health with preparing laboratory specimens; performing basic laboratory tests on the premises; performing bladder scans; disposing of contaminated supplies; sterilizing medical instruments; administering medications on the premises; authorizing drug refills as directed; working on medication prior authorizations; drawing blood as directed by providers; helping patients over the phone; stocking rooms, amongst other duties.
• Serves and protects the physician or health care provider practice by adhering to professional standards, policies, and procedures, and federal, state, and local requirements.
• Delivering compassionate support, attention, and assistance to patients and families.
• Ensuring compliance with all health care regulations, including HIPAA and OSHA.

Competencies: To perform the job successfully, an individual should demonstrate the following:

Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.

Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Planning & Organization – Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.

Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem-solving situations.

Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

Use of Technology – Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems

Urology experience preferred.