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Front Office - Medical

Front Office - Medical

IRONWOOD PHYSICIANS,P.C.Scottsdale, AZ, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Mission Statement : To serve the community by providing quality, comprehensive cancer care which respects the values and needs of each individual.

Overview : We are looking for a qualified and experienced individual to deliver compassionate care to our Oncology patients. This position is responsible for the overall flow and efficiency of the front office check-in procedures. Greets each patient and portrays a positive attitude daily. Maintains up-to-date patient information and collects applicable payments. Assists each patient with appointment scheduling and portrays a positive attitude daily. Also coordinates and organizes paperwork, records requests and new appointments for new patients in the Women’s Center. This is a full-time, day-shift position working a Monday - Friday schedule in our Scottsdale office.

Essential Duties and Responsibilities include :

  • Greets patients as they enter in a friendly and courteous manner.
  • Collects payments and posts payments as requested by the Benefits Counselor and walk-in payments.
  • Answers telephones and directs calls.
  • Supports front office check-out procedures.
  • Sends out testing procedures to outside facilities.
  • Makes daily reminder calls and documents as verification.
  • Monitors the fax server. Encounters paperwork into EMR system.
  • Registers new patients; obtains all relevant demographic and insurance information.
  • Requests and follows up on medical record requests prior to new appointment.
  • Mails or emails new patient paperwork in a timely manner.
  • Coordinates pre-appointment prep work for all new appointments.

Knowledge and Skills :

  • Must be willing to travel between East Valley office locations with reliable transportation.
  • Knowledge of insurance company’s procedures and policies.
  • Knowledge of HIPAA rules & regulations preferred.
  • Knowledge of governmental, legal and regulatory provisions related to collection activities.
  • Proficiency in Microsoft Office, Word, Excel and Internet.
  • Ability to use computer and office equipment.
  • Excellent customer service skills.
  • Excellent verbal and writing communication skills.

    • Education and Experience :

  • 1-2 years’ medical experience required.
  • Surgical and / or Medical Oncology experience strongly preferred.

    • We offer a competitive salary and a comprehensive benefit package including health / dental / vision and life insurance, 401K, and a caring work environment. We are an E.O.E.

    Visit our website at www.ironwoodcrc.com. "Outsmarting Cancer One Patient at a Time"

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    Medical Front Office • Scottsdale, AZ, US