Restaurant Supervisor (Cruise) – Worldwide

A large, well-known Cruises Line is looking for a Restaurant Supervisor to join the team.

Responsibilities:

• Responsible for meeting or exceeding all KPIs that are directly influenced by this role
• Uses appropriate food and wine terminology and pronunciation
• Knowledgeable of menu descriptions and beverage/wine lists in order to explain items appropriately and to enhance the guests’ dining experience
• Ensures venue set up is maintained as per standards (includes table and side station set up and overall ambience)
• Presents both food and beverage menus to guests, making appropriate recommendations based on guest preferences; knowledgeably answers questions regarding food and beverage menus and wine selections
• Relays order to galley as required and serves courses from galley and beverages from various locations in a timely manner
• Actively follows responsible service of alcoholic beverages guidelines
• Responsible for maintaining cleanliness and integrity of assigned station including (but not limited to) table pieces, side stands and chairs
• Follows all Public Health requirements to the highest standard to ensure safety and well-being of crew and guests; ensures adherence to Public Health rules and regulations at all times
• Depending on itinerary, may participate in dining room entertainment as directed by established activities and specific itinerary adaptations such as the theme night parades
• Makes recommendations to entice guests while meeting management goals of reducing particular inventory stock and/or managing food costs
• Drives revenue by ensuring thorough knowledge of various beverage and specialty dining options available to guests, securing reservations, based on guest preferences
• Maintains costs through the proper use, handling and maintenance of supplies and equipment
• Provides on-the-job leadership and guidance to Assistant Waiters/Waiters to strengthen their current performance and in preparation for possible advancement to a Waiter position
• Demonstrates a passion for customer service excellence and understands the implications of cultural differences for service requirements
• Follows all Standards with regards to service including greeting and escorting guests, using guests’ names and observing guests to anticipate needs.
• Ensures complete guest satisfaction.
• Takes ownership for guest issues/concerns and follows up to ensure resolution
• Always provides guests with alternatives and avoids using the word “No”

Requirements:

• Must have cruise ship experience
• One to two years previous supervisory or restaurant management experience, preferably in 4 or 5 star restaurant.
• Extensive knowledge in the restaurant and/or food service industry.
• Ability to use appropriate food and beverage terminology and pronunciation.
• Knowledge of principles and processes for providing customer and personal service including needs assessment, problem resolution and achievement.
• Knowledge of policies and practices involved in the human resources function.
• Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work.
• Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
• Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire food service operation.
• Ability to communicate tactfully with, department heads, coworkers and other shipboard employees to resolve problems and negotiate resolutions.
• Working knowledge of computers, Internet access, and the ability to navigate within variety software packages such as Excel and Word.
• Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
• Ability to speak English clearly, distinctly and cordially with guests
• Ability to speak additional languages such as Spanish, French, German, Italian or Portuguese preferred
• All applicants must be fully vaccinated for COVID including boosters.