SENIOR EMPLOYMENT AND TRAINING INTERVIEWER

Job Title

This position is within the UI unit of Income Support.

Class Definition

General Statement Of Duties : To assess the employment possibilities and training needs of clients; to determine the level of employment and training services required for clients; to interview and refer individuals to appropriate employment and training programs; to conduct fact finding and other program-related interviews for unemployment insurance and temporary disability insurance; and to do related work as required.

Supervision Received : Works under the supervision, referring problems and more difficult cases to supervisor; work is reviewed to ensure conformance to standards and procedures.

Supervision Exercised : Usually none, but may direct the work of clerical support staff.

Illustrative Examples Of Work Performed

• To contact employers to develop or modify existing job openings.
• To provide clients with employment contacts; to advise clients on ways to prepare and present themselves on an interview.
• To match job openings with clients' employment qualifications.
• To conduct job search workshops in the field or office.
• To conduct fact-finding interviews with clients to obtain and record information pertaining to circumstances of termination from employment; to confer with employers regarding such terminations.
• To conduct eligibility review interviews to determine client's continuing eligibility.
• To process combined wage claims and interstate claims under the Interstate Agreement.
• To authorize payments by mail due individuals who have returned to work.
• To prepare and verify affidavits in lieu of wage reports.
• To detect, compute, collect or adjust overpayments.
• To respond to telephone inquiries regarding unemployment insurance, temporary disability insurance and employment and training information.
• To conduct field visits to employers to promote use of available employment and training services.
• To process and examine initial and continued claims for unemployment and temporary disability insurance benefits.
• To authorize payment of benefits to eligible clients via a computer automated system.
• To conduct benefit rights interviews to inform clients of monetary credits, eligibility rights and responsibilities.
• To compute and verify employment security and intrastate, federal, state, and veterans' claims; to audit records in cases where final payment has been authorized.
• To assign Dictionary of Occupational Titles codes and classifications.
• To do related work as required.

Required Qualifications For Appointment

Knowledges, Skills And Capacities : A working knowledge of the Rhode Island Temporary Disability Insurance, Employment Security, and Job Training Partnership Acts; A working knowledge of occupations and occupational requirements; a working knowledge of employment conditions of various industries and businesses within the state; a familiarity with routine office methods; the ability to follow oral and written instructions; the ability to utilize a computer to access information; the ability to conduct effective interviews with clients; the ability to gather pertinent information and determine client eligibility for benefits; the ability to apply laws, rules and regulations; the ability to make arithmetic computations; and related capacities and abilities.

Education And Experience : Education : Such as may have been gained through : graduation from a junior college; Experience : Such as may have been gained through : employment in a capacity responsible for conducting interviews of a fact-finding or investigatory nature. Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.