Admission Services Representative Part Time

Academic Services Representative

MITAGS is an industry leading maritime training provider, supporting members of the MM&P Union as well as the wider maritime community, with over 5000 students per year attending a wide variety of courses. Academic Services Representatives are the first point of contact with MITAGS for many students and customers and are responsible for managing the admissions process in addition to providing administrative support to daily operations, registrations, courses, classrooms, and materials. Independent judgment is required to plan, prioritize, and organize diversified workload.

Responsibilities

• Serves as a member of the Academic Admissions Team with responsibility for the overall admissions processes to assist in achieving enrollment goals and efficiencies.
• Responsible for coordinating all phases of the admissions process including advising potential candidates, companies and organizations of Admissions Procedures as outlined in the Academic Division Operations Manual; including application processing, student confirmation, forwarding of class materials, hotel and travel arrangements when required. Interfaces with MM&P Plans Office to verify student eligibility and make sure all pertinent information is obtained. Generates and distributes student confirmations and class lists. Notifies instructors of changes and no-shows.
• Provides pertinent information to prospective students on courses, prices, and schedules.
• Under direct supervision, processes request for travel and coordinates / books group travel for particular customer groups. Tracks and documents expenses.
• Provides academic administrative support to instructors, staff and Directors, including administrative assistant duties to support record keeping, certification issuing and classroom material management.
• Advises attendees of admissions requirements, Trust Guidelines, financial aid and hotel information. Critically reviews admissions applications, evaluates credentials, accepts or declines attendees, enters information into MIDS (database). Distributes student confirmations and acceptance packages containing school information and any course materials needed prior to arrival. Acts as customer service representative to students.
• Responsible for preparing course guides, manuals and materials for use in classes when required.
• Supports maintenance of office supplies inventories.
• Responsible for collating end of course documentation with Instructors, supported by Learning Management System.
• Continually evaluates and adjusts participant lists in order to maintain optimal capacity enrollment of qualified students and be able to provide an up-to-date and viable waitlist.
• Performs general front office administrative duties, answering and fielding telephone calls received at the main number and assisting with special projects as necessary.
• Other duties as assigned.

Required Qualifications

Desired Qualifications