About the job Customer Service Representative
We are seeking an experienced Customer Service Representative candidate to work for our client located in Fort Lauderdale, Florida. Experience working with a government agency is helpful but not required.
GENERAL DESCRIPTION:
Assists customers in resolving a variety of problems/issues in an assigned agency.
Works under close to general supervision according to set procedures but determines how or when to complete tasks.
GENERAL DUTIES AND RESPONSIBILITIES:
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Updates/maintains a variety of databases in order to facilitate information recording, storage, and retrieval and/or to track activity/volume of work.
Checks payment history in order to answer questions from customers regarding payment/use history.
Resolves a variety of problems/issues from the public and/or other staff in order to maximize the efficiency/effectiveness of office operation and/or service provided.
Interacts with the public or other County staff/officials in order to assist them in using Department services/programs, collect fees, answer questions, or identify their service
needs.
Posts funds received in order to credit the proper customer account.
Retrieves information/summary reports from a variety of databases in order to facilitate data/trend analysis, and/or provide data/information to staff, County officials, and/or the
public.
Research County and non-County government information in order to assist customers in determining the appropriate government agency/jurisdiction that can resolve their problem/issue.
Registers regulated businesses/individuals in order to protect consumers and document regulated businesses/individuals.
Prepares a variety of correspondence, notifications forms, and related documents in order to communicate information to staff and/or the public.
Processes returned checks/credit card transactions in order to collect funds owed for utility\services. or license/permit/lien satisfaction fees, and/or update account status.
Research misapplied payments in order to post funds received to correct account.
Performs related work as required.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
Requires one (1) year in customer service or customer relations or closely related experience.
SPECIAL CERTIFICATIONS AND LICENSEs:
Possess and maintain a Florida E Class Driver's License based on the area of assignment.
Customer Service Representative • Fort Lauderdale, FL, United States
Star brite is a leading manufacturer of premium appearance, maintenance, and performance chemicals and accessories for the marine, RV, automotive, and outdoor markets.With over 50 years of innovati...Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more
We are seeking a polished and professional.Customer Service Representative (CSR) / Teller.This is a dual-role position with a stronger emphasis on customer service, as teller activity is relatively...Show more
Were currently seeking highly motivated Customer Service Representative to join their team.As a leader in the manufacturing of steel products metals building materials metal processing machines ele...Show more
Remote Customer Solutions RepresentativeLocation:Work at HomeEmployment Type:Full TimeSupporting:Telecom SalesAbout UsWe're the largest minority-owned CX provider, delivering digital-first, people-...Show more
VortexWorks provides customer-experience and support solutions for nationally recognized brands across multiple industries.We connect motivated professionals with flexible, remote opportunities whe...Show more
We are seeking a dedicated and enthusiastic AT&T Customer Service Representative to join our dynamic team.This AT&T Customer Service Representative role is essential in providing exceptional custom...Show more
This position is specifically for one of our two evening shifts: 12:00pm-9pm or 1:00pm-10:00pm.Please do not apply for this position if you are not available during these times.Work from home statu...Show more
OverviewWe are a strategic partner with the world's leading companies, bringing solutions and enhancing customer experience during each interaction.For us, each interaction needs to be treated as u...Show more
Work from home status is only granted if criteria is met, and upon completion of 2 weeks (minimum) of in-office onboarding/training.It is a requirement of employment for you to reside within drivin...Show more
Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in-office onboarding/training.It is a requirement of employment for you to reside within driving distance...Show more
Salary:$25 - 30 per hour Reference:FTL Ascendo Resources is seeking an experienced and customer-focused Inside Sales Associate / Customer Service Representative for a reputable client in the aquati...Show more
BioStem Technologies is a leading medical technology company focused on advanced wound care and regenerative medicine.We develop and commercialize placental tissue allografts, cutting-edge wound ca...Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more
For over fifty years, GA Foods has been creating and delivering high quality nutritious and well-balanced meals to seniors, children, military and emergency response.GA Foods sets itself apart with...Show more
Embark on a new career journey from your own home!Wesley Finance Group is actively seeking a motivated and compassionate Remote Sales Customer Representative to join our dedicated team.This is more...Show more
Are you an outgoing, goal-driven professional with a passion for helping people and closing sales? The Cleaning Authority is a fast-growing residential cleaning service, and we’re looking for a Sal...Show more
We are seeking a detail-oriented.You will guide clients through agreements, confirm disclosures, support billing updates, and review internal calls to help maintain high-quality standards across th...Show more
){kind=logo}
