Collections Officer

Collections Officer Job

Reporting to and working under the general direction of the Collections Manager, incumbent performs office work in support of the collection of past due accounts, including court fines, delinquent payment plans, and other bad debt accounts. Ensures compliance with state statutes and city codes and is responsible for maximizing the collection, tracking, and reporting of associated revenues. Duties are performed with considerable independence within established policies and procedures and require the exercise of judgment in resolving known and potential problems. A minimum of 50% of the time in this position involves public contact performing difficult collections work for which tact, patience, understanding, and skill in handling volatile situations are required. This position may require a shift which extends beyond normal working hours.

This position is eligible for full city benefits, including :

• Health Insurance (95% of premium paid by city)
• Dental, Vision, and Life Insurance
• Paid vacation and personal leave
• 6-12 weeks of paid parental leave available
• Retirement contributions toward a pension plan and / or 401(k)
• A robust Employee Assistance Plan (EAP)
• Up to $4,000 tuition reimbursement annually
• Discounted supplemental benefits like pet insurance and legal services

Typical duties include :

Minimum qualifications include :

Desired qualifications include :

Working conditions require great mental effort due to daily pressure resulting from adverse interactions with the public on a regular basis and may require working non-traditional hours.

Position type is full-time with a salary range of $22.74 - $36.88. Department is Finance. Scheduled hours are 40.