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Customer Service Specialist
Customer Service SpecialistHustle Notice Biz • Minneapolis, MN, US
Customer Service Specialist

Customer Service Specialist

Hustle Notice Biz • Minneapolis, MN, US
1 day ago
Job type
  • Full-time
  • Quick Apply
Job description

Description

Job Title : Customer Service Specialist

Location :   Minneapolis, MN

Job Type : Full-Time

We are seeking a dedicated and skilled Customer Service Specialist to join our dynamic team. In this role, you will be the front-line ambassador of our company, responsible for delivering exceptional service and support to our valued customers.

Key Responsibilities

  • Assist customers with inquiries, issues, and service requests through multiple channels including phone, email, and chat.
  • Provide accurate information and solutions to customers in a timely manner.
  • Maintain detailed records of customer interactions, transactions, comments, and complaints.
  • Assist in the development of customer service procedures and policies to improve customer experience.
  • Work closely with other departments to ensure quality service and a seamless customer experience.
  • Identify common customer issues and provide feedback to management for service improvements.

Skills, Knowledge and Expertise

  • High school diploma or equivalent; a degree in a relevant field is a plus.
  • Proven experience in customer service or a related field.
  • Excellent verbal and written communication skills with a customer-focused mindset.
  • Strong problem-solving skills and the ability to think critically under pressure.
  • Proficiency in using customer service software and tools, including CRM systems.
  • Ability to multitask and manage time effectively in a fast-paced environment.

    • Benefits

  • Opportunities for professional growth and career development.
  • Collaborative and innovative work environment.
  • Paid time off and comprehensive benefits package.

    • We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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    Customer Service Specialist • Minneapolis, MN, US