Customer Service Rep

Customer Service Rep

Job No : 537839

Work Type : Full Time

Location : Main Campus (Gainesville, FL)

Categories : Office / Administrative / Fiscal Support, Veteran's Preference Eligible, Dentistry, Health Care Administration / Support

Department : 34010302 - DN-CHART ROOM

Job Description

Classification Title :

Customer Service Rep

Classification Minimum Requirements :

High school diploma or equivalent and one year of experience.

Job Description :

The University of Florida College of Dentistry is seeking applications for a Customer Service Rep in Dental Records and Patient Registration. This position requires cross-training to proficiently handle responsibilities in both dental records and patient registration. The representative must also be able to provide administrative and clinical support on the switchboard and the screening clinic.

Patient Services and Registration

• Register approximately one-third of the College's patients.
• Prepare daily for patient appointments. Collect and accurately record all demographic information, obtain photo identification, insurance details and all necessary patient consent forms.
• Verify appointment details and direct patients efficiently to the correct areas.
• Log the use of facility equipment, specifically wheelchairs and sign stands.

Cashiering and Financial Transactions

Record Management and Compliance

Operational Support

Expected Salary :

$15.50 - $16.00 per hour; commensurate with education and experience

Benefits :

The University of Florida offers low-cost State Health plans, a number of Dental plans to fit you and your family's needs, and Vision. Domestic partner coverage through GatorCare is also available. Optional plans such as life, disability, legal and accident insurance are also available.

Build your retirement roadmap with competitive pension plans, investment accounts and a host of voluntary add-ons, such as 457 deferred compensation and 403(b) plans.

UF provides a variety of leave programs including vacation, sick leave, 11 paid holidays, personal leave days, and family medical leave. TEAMS employees accrue approximately 22 vacation days annually, 13 sick days annually, and 4 personal leave days, typically used during the holiday closing period (accruals based on full-time employment). UF also provides you the flexibility to deal with life's challenges by offering paid family leave, eight full weeks of leave over a 24-month period.

UF Employees are also eligible for the GatorPerks discount program , which provides big savings at various businesses and retailers!

Explore UF's plethora of benefit options here : TEAMS Benefits

Required Qualifications :

High school diploma or equivalent and one year of experience.

Preferred :

Special Instructions to Applicants :

In order to be considered, you must upload your cover letter and resume.

Application must be submitted by 11 : 55 p.m. (ET) of the posting end date.

Health Assessment Required :

Yes

Applications Close : 14 November 2025

To apply, visit https : / / explore.jobs.ufl.edu / en-us / job / 537839

Our Commitment :

The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392- 2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.

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