General Manager | Los Angeles Los Angeles

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Start Something Extraordinary…

As a General Manager at Blank Street, you'll play a key role in bringing our brand to life in Los Angeles. You'll launch and lead one of our first cafés, building a high-performing team, setting the standard for operations, and creating an exceptional customer experience every day. This role is about more than running a store—it's about embedding Blank Street into the fabric of the community. You'll inspire your team to serve with passion, care, and precision, ensuring every guest feels welcomed and every coffee is made with pride. We're looking for a proven operator who thrives in fast-paced, high-growth environments and takes pride in delivering world-class hospitality. If you're customer-focused, highly organized, and motivated to make a lasting impact, this is your opportunity to grow with us as we scale across LA.

Responsibilities

People

Create a motivating and engaging culture for employees

Consistently celebrate, train, coach and mentor your team

Step in to cover scheduling gaps or time off in your locations

Create and publish all schedules according to state and local labor laws

Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time

Recruit super star talent in collaboration with the People Team

Coordinate training and accreditation of all new hires

Oversee and validate the quality of training being led by your Cafe Leads, providing feedback and coaching where needed

Develop your teams in a timely manner, ensuring any performance issues are addressed quickly and fairly

Work with HQ to manage change to ensure Blank Street is continuously evolving while minimizing disruption for your team

Work to maintain the very best team engagement scores

Product

Be a brand ambassador - have a thorough understanding of what makes Blank Street's products unique and differentiated with the ability to communicate it to customers and teammates, inspiring them to fall in love with Blank Street

Maintain food and beverage quality standards across your stores and ensure recipes are executed accurately and consistently by your team

Accountable for all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System at the neighborhood level

Ensure your team has the inventory and equipment needed to meet demand by managing neighborhood level inventory

Spend 50% of your week leading by example behind bar through customer service and production of technically excellent food and beverage products across your locations

Operational and Brand excellence

Achieve company standard scores and above via our operations auditing platform

Ensure the safety, cleanliness and presentation of your locations in line with company policies including preparing stores for inclement weather, LTO or new menu launches

Promote an environment that is set up for success and an "A" DOH Grade by solving any facilities, maintenance, and pest control issues quickly and efficiently across all locations

Develop meaningful ties with neighboring businesses and people to help grow local brand loyalty

Take ownership of your stores' financial performance, finding areas for growth and inspire team to share the same vision across your neighborhood

Uphold the company standard NPS scores, motivating your team to provide exceptional service

Own celebrating positive customer feedback and investigating negative comments to ensure we are listening and adjusting where necessary

Look for ways to continuously develop your leadership, training and coaching skills

Stay current on company tools, processes and communication

Assess where there are gaps in communication or processes that you can fill to improve neighborhood performance

Collaborate with other General Managers across Blank Street to share best practices and build community

Attend all trainings and department meetings designed to support your development or performance

Qualifications

4+ years of experience managing single-unit operations in high growth hospitality and / or retail brands

Experience managing large hospitality teams

Experience managing inventory and supply chain ordering

Skills

Passion for excellent customer service and hospitality

Ability to perform under pressure and time constraints

Excellent organizational skills

Highly effective interpersonal and communication skills

Ability to create workflows, systems and processes that support a dispersed team

Excellent delegation and follow up skills

Can use emotional intelligence and conflict resolution skills to create a welcoming workplace

Capable of managing change

Ability to develop different levels of staff on leadership, hospitality, product and service quality expectations

Willingness to collaborate across departments and teams

Ability to troubleshoot and problem solve, prioritizing around urgency

Attributes

Hands on and highly action-oriented

Deep knowledge and interest in specialty coffee, hospitality, restaurants or retail

Positive, enthusiastic and results driven

Passionate people leader and developer

Interested in continuous personal growth

$70,000-$80,000 annual salary

Blank Street, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Our salary ranges are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.

15 days of paid annual leave (on top of company-observed holidays and sick time)

Three health plan options, with full coverage available for two employee-only tiers.

Parental leave

Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ??

Regular social outings with the team

Free Blank Street swag

As set forth in Blank Street's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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