Customer Service Representative

Job Description

Job Description

Job Title : Customer Service Representative (Call Center)

Location : Bellevue, WA

Contract Duration : 4 -5 Months

Schedule : Full-Time

We’re seeking a skilled and customer-focused Customer Service Representative to join our team on a 4-month contract. The ideal candidate will have prior call center experience, strong communication skills, and a passion for delivering excellent service. This role is perfect for someone who thrives in a fast-paced environment and enjoys helping others.

Key Responsibilities :

Handle inbound and outbound customer calls with professionalism and empathy

Resolve customer inquiries, complaints, and issues efficiently

Document interactions accurately in CRM systems

Collaborate with internal teams to ensure customer satisfaction

Meet performance metrics including call quality, response time, and resolution rate

Qualifications :

3+ years of call center or high-volume customer service experience

Excellent verbal and written communication skills

Proficiency in Microsoft Office and CRM tools (Salesforce experience a plus)

Strong problem-solving and multitasking abilities

High school diploma or equivalent; college coursework preferred

Pay Details : $22.00 to $25.00 per hour

Search managed by : Gerald Morales

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www- uat.lhh.com / us / en / candidate -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.