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Inbound Call Center - Client Care Representative

Inbound Call Center - Client Care Representative

Milan LaserOmaha, NE, US
4 hours ago
Job type
  • Full-time
Job description

Client Care Representative

Location : Omaha, Nebraska (On-Site)

Status : Full-Time, Non-Exempt

Schedule : Shifts range from 7 : 00am10 : 00pm, Day and Evening Shifts available, must be available 1 weekend day

Position Summary :

We're looking for a Client Care Representative to join our Omaha-based Call Center Customer Service team. This position plays a critical role in ensuring every client receives an exceptional experience whether over the phone, via email, or through chat.

You'll handle a high volume of inbound calls, schedule consultations for 400+ clinics nationwide, and support existing clients with appointment and account needs. This is a great opportunity for someone who thrives in a fast-paced contact center environment and takes pride in delivering outstanding customer service.

Your responsibilities will include :

Client Communication & Call Center Support

  • Respond to inbound calls, texts, emails, and chat inquiries from existing clients
  • Provide personalized, empathetic, and solution-oriented customer support
  • Confidently answer questions and guide potential clients to book consultations
  • Build strong relationships with clinic teams and internal departments

Operational Excellence

  • Follow dynamic scripting and standard operating procedures for quality consistency
  • Schedule appointments accurately across all clinic locations
  • Maintain proper documentation and follow-up to ensure issue resolution
  • Uphold call center standards for professionalism, accuracy, and efficiency

    • Performance & Productivity

  • Meet or exceed daily and weekly performance goals
  • Balance speed and quality while managing a high volume of interactions
  • Prioritize workload effectively to deliver responsive client support

    • Growth and Innovation

  • Embrace new initiatives and process enhancements
  • Provide feedback on client trends and improvement opportunities
  • Participate in ongoing call center pilot programs and business tests

    • Professional Development

  • Engage in coaching sessions and performance reviews
  • Apply feedback to continually improve communication and service delivery
  • Participate actively in development and team-building opportunities

    • To be considered for this opportunity, candidates must meet all the following requirements :

  • High school diploma or equivalent (e.g., GED) required
  • At least 1 year of customer service experience (Call Center experience preferred)
  • Strong multitasking skills, able to manage phone, chat, and email simultaneously
  • Excellent communication, listening, and problem-solving abilities
  • Strong attention to detail and ability to work independently
  • Proven ability to maintain confidentiality and professionalism
  • Passion for helping clients and interest in the aesthetics industry
  • Ability to type at least 60 words per minute

    • Why Milan Laser Hair Removal?

    Milan Laser stands as the largest and most premier laser hair removal company in the nation. We are also honored to be a recipient of the prestigious Best Places to Work in Omaha 2024 award, a testament to our commitment to excellence and exceptional culture! With 400+ current locations throughout 38+ states and plans to expand into a national brand, this is a very exciting time to join the Milan team!

    Benefits Include :

  • Employees and their spouse or legal partner receive free laser hair removal services
  • Medical, dental, vision, disability and life insurance within 30 days
  • Paid time off starting immediately
  • 401k retirement plan with vested employer match
  • EXCEPTIONAL work environment!

    • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

    We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

    Equal Opportunity Employer

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    Call Center Representative • Omaha, NE, US