Fuel Attendant

Fuel Attendant Position

The Fuel Attendant works in support of the store leadership team to facilitate the completion of all outside fuel tasks and performs a variety of tasks related to different areas of the store including outside cleanliness, customer service, general fuel pump maintenance, and other fuel-related functions. The Fuel Attendant ensures an exceptional customer experience for all Royal Farms fuel customers.

Duties and Responsibilities

Ensures that every customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service

Ensures all customers are asked if they are using ROFO pay for a fuel discount

Responds to customer requests in a timely manner

Ensures the vehicle engine is not in operation prior to beginning the fueling process

Requests any motorcyclist to dismount from the bike prior to beginning any fueling

Pumps fuel into the motor vehicle after confirming the type of fuel needed

Collects money from the customer and provides them with a valid receipt

Maintains proper records and follows all cash handling policies related to fuel purchases

Ensures all tools and equipment in / around the fueling stations are clean and stocked at all times

Supports and follows all safety and loss prevention initiatives includingbut not limited tothe following : no smoking or vaping at any time while dispensing fuel or while in the fuel pump area; proper use of safety equipment, including safety vest or designated uniform

Adheres to the execution of established Royal Farms rules, policies, procedures, and systems

Ensures the proper execution of all Royal Farms marketing programs

Completes outdoor housekeeping functions including sweeping, cleaning, emptying trash, dusting, and washing windows

Maintain full court of 8 pumps per person and ensure all cones are removed from the fuel court when opened

Replenishes products and supplies to ensure the outside fueling area is stocked at all times (towels, washer fluid, receipt paper, RoFo Rewars cards, etc.)

Communicates with the leadership team about customer requests and vendor-related concerns

Possesses highly effective communication skills

Ensures the compliance of Royal Farms policies, procedures, and systems (people, safety, assets, etc.)

Completes other tasks as assigned by store management

Qualifications

The ideal candidate for the Fuel Attendant position must be at least 16 years old and :

Understands that their success is based on their team's success, encouraging and inspiring their coworkers to improve themselves

Possesses strong written, verbal, and interpersonal communication skills

Possesses organizational skills and basic computer skills

Is physically fit, healthy, and able to be on their feet throughout the working hours

Can work outside in all types of weather

Can frequently lift 10 pounds and occasionally lift up to 30 pounds

Interacts easily with diverse employees

No experience required

Preferably has earned a high school diploma or GED

Has thorough knowledge ofand is committed toRoyal Farms culture and values

Utilizes basic business math and decision-making skills