IT Support Specialist

Maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Complete application project-based work. Perform responsibilities in accordance with all company standards, policies and procedures.

Main Job Tasks and Responsibilities :

• Minimum of 3 years of experience in both Helpdesk and Desktop support.
• Must possess knowledge in PCs, networking, operating systems and software package support.
• Learn the necessary skills to handle the day to day tools, customer service and basic problem solving with designated hardware and software.
• Installs, configures and maintains personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment.
• Responsible for answering, evaluating and prioritizing incoming telephone, voicemail and email requests for assisting internal customers that have questions related to PC hardware, software, networking, applications, printers and peripherals.
• Performs and / or oversees software and application installation and upgrades.
• This position will require the use of remote tools, as well as going to site locations to resolve open issues, or complete outstanding requests that involve new functionality of PC hardware, software and peripherals.
• This position requires the ability to articulate in a clear and precise manner and the ability to obtain information quickly and accurately.
• Other duties as needed.

Education and Experience :

Equal Opportunity Employer

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