IT Helpdesk Technician
Astemo Ltd.Monroe, GA, United States17 hours ago
Job type
- Full-time
Job descriptionStrong customer service skills with the ability to handle multiple tasks with frequent interruptions. Understanding of computer hardware (SSD, RAM, Processor, etc.) Knowledge and understanding of IT systems, and how they interconnect. Familiarity with mobile devices : iPhone and iOS Basic working knowledge of TCP / IP and LAN networking Adhere to all safety policies & guidelines. Willingness to take on special projects as directed by management. Team members may be routinely exposed to equipment operational noise, heat, cold, and dust. Team members may be required to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged periods with no restrictions, as required by job duties. Work in a safe and professional manner while adhering to all regulatory requirements (OSHA, EPA, State, and Federal regulations, etc.). Comprehend and adhere to management directions and / or safety instructions with no restrictions. Effectively communicate in Business English language. Pull, push, carry, lift, or move items up to 50 lbs. throughout the work shift without assistance, as required by job duties. Pull, push, carry, lift or move materials / people / items / equipment weighing over 50 lbs or more during the work shift, with the use of company-provided devices as required by job duties.
Description
Maintains, installs, and troubleshoots IT related systems to ensure reliable operations.
Job Summary
- Researches and implements technological strategic solutions related to Helpdesk support
- Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email, and Help Desk requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Troubleshooting and installation knowledge of Microsoft Client Operating systems, Windows 7 / 8.1 / 10 / 11, Microsoft Office, and Imaging technologies
- Deploy hardware as needed.
- Provide Off?Hour support as needed. This includes taking home company provided equipment nightly to provide support.
Qualifications
Knowledge, Skills, and Abilities
Education : Associates Degree in IT or related area, applicable certificates, or equivalent IT experience.
Experience : Minimum of 1 year of experience; certifications relevant to the position will receive higher consideration.
Working Conditions
Physical Demands
Travel : Local travel may be required as needed. Must have a valid drivers license.
Location : 100% Onsite
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Motor Vehicle Manufacturing
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Helpdesk Technician • Monroe, GA, United States
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