CSR Associate

Job Position

The delivery of fast, friendly, profitable customer service in a safe and clean site that consistently provides superior customer satisfaction and serves the long term interest of Triumph Energy through established principles, proper procedures, and sound business judgement.

It is expected that the Customer Service Representative will demonstrate a high degree of proficiency and consistency in the following performance areas : Customer Responsiveness, Technical Skills, Team Player, and Personal Effectiveness. The Customer Service Representative must be highly adaptive and must be able to manage change. The Customer Service Representative must also be supportive of company programs and policies and projects that support to co-workers and direct reports. Greater emphasis will be placed on their performance in developing personnel. Successfully achieving the objectives of the position requires the effective execution of the following responsibilities.

Customer Service

• Provide quick service (efficient)
• Courteous to the customer
• Demonstrate enthusiasm and energy
• Neat and in uniform
• Able to handle stress even during peak periods
• Flexible behavior
• Practice the GUEST approach

Technical Skills

Team Player

Personal Effectiveness

Your progress will be measured through regular performance appraisals. Part of the appraisal process is shared objectives that consist of the performance measures and other objectives agreed upon with your supervisor.

Physical Requirements

Other Requirements