Insurance Admin Representative (Unlicensed)

Administrative Phone Support Role

COVU is an innovative technology-focused company that's disrupting the insurance industry. By delivering a great customer experience through a blend of technology, real-time service, and sales support, COVU ensures that agencies thrive and remain competitive in the evolving landscape. The agency's approach leads to higher retention, increased cross-sales, and greater profitability for its owner(s), while enabling producers to focus on selling to higher-value customers. We value:

• Entrepreneurship (Ownership): We foster a culture of ownership and initiative, encouraging our team to lead with an entrepreneurial spirit.
• Beyond Expectation (Surprise & Delight): We aim to consistently exceed expectations, creating memorable experiences that surprise and delight our clients and partners.
• Urgency (Speed, Learn, Adapt): We operate with a sense of urgency, embracing speed, continuous learning, and adaptability as we navigate the dynamic landscape of risk and insurance.
• Trust (Reliability): At the heart of COVU is trust. We are committed to building and maintaining trust through reliability in all our interactions and solutions.

Job Summary

We are seeking a reliable and motivated individual for an entry-level Administrative Phone Support role. This position is the first point of contact for our clients, and your primary responsibility will be to manage incoming calls professionally. This is an excellent opportunity for a recent graduate, a student who can work full-time, or any individual (fresher) interested in starting a career in the insurance industry. No prior insurance experience or license is required. The ideal candidate is comfortable with technology, a quick learner, and proficient in using Slack for internal communication.

Key Responsibilities

• Serve as the primary person to answer all inbound phone calls.
• Professionally greet callers and identify the purpose of their call.
• Accurately take and record detailed messages from clients.
• Utilize Slack as the main internal tool to relay messages and communicate with team members.
• Transfer calls to the appropriate licensed agent or department as needed.

Required Qualifications

• No prior professional experience is required.
• Must be proficient in using a computer.
• Strong working knowledge of Slack is essential.
• Excellent verbal communication skills in English.
• Must be able to work full-time hours (8:00 AM - 5:00 PM).
• A demonstrable interest in starting a career in the insurance industry.
• Bilingual (Spanish) abilities are a plus.

Compensation & Benefits

• Hourly Rate: $10.00 - $15.00, based on skills and experience.
• Health & Wellness: Comprehensive benefits plan including medical, dental, and vision coverage.
• Paid Time Off: Generous PTO package that includes paid vacation, sick time, and public holidays.

Work Environment & Development

• Work-Life Balance: This is a fully remote position.
• Professional Growth: A supportive, collaborative team environment dedicated to continuous learning and providing new experiences.